{
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    "canonicalUrl": "https://supaintent.com/ai-brand-index/commerce-e-commerce-software-conversational-commerce-platforms",
    "categoryName": "Conversational Commerce Platforms",
    "categoryPath": "Commerce > E-Commerce Software > Conversational Commerce Platforms",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/commerce-e-commerce-software-conversational-commerce-platforms.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/commerce-e-commerce-software-conversational-commerce-platforms.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-08-09",
    "slug": "commerce-e-commerce-software-conversational-commerce-platforms",
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      "2026-05-03",
      "2026-05-10",
      "2026-05-17",
      "2026-05-24",
      "2026-05-31",
      "2026-06-07",
      "2026-06-14",
      "2026-06-21",
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09"
    ]
  },
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    "citedSourceCount": 22,
    "currentLeader": "Gorgias",
    "officialBrandSiteCitationShare": 17,
    "sourceMentionTotal": 72,
    "topBrandSites": [
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        "displayName": "G2",
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      },
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        "displayName": "Chatbot",
        "domain": "chatbot.com"
      },
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      }
    ],
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      "Intercom",
      "Insider One"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 9 August 2026, SupaIntent tracked 23 conversational commerce platforms brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Gorgias appeared in the most answers overall, followed by Intercom and Insider One.",
    "Gorgias overtook Zendesk this week to take the top position.",
    "Review platforms shape this category: G2, Capterra and G2 are the most cited review sources, and review platforms account for 60% of all citations.",
    "The engines disagree on the leader. ChatGPT and Gemini both name Insider One first, Google AI Mode names Gorgias, and Perplexity names Intercom."
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