{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/commerce-e-commerce-software-review-management-software",
    "categoryName": "Review Management Software",
    "categoryPath": "Commerce > E-Commerce Software > Review Management Software",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/commerce-e-commerce-software-review-management-software.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/commerce-e-commerce-software-review-management-software.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-10-11",
    "slug": "commerce-e-commerce-software-review-management-software",
    "snapshots": [
      "2026-05-03",
      "2026-05-10",
      "2026-05-17",
      "2026-05-24",
      "2026-05-31",
      "2026-06-07",
      "2026-06-14",
      "2026-06-21",
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09",
      "2026-08-16",
      "2026-08-23",
      "2026-08-30",
      "2026-09-06",
      "2026-09-13",
      "2026-09-20",
      "2026-09-27",
      "2026-10-04",
      "2026-10-11"
    ]
  },
  "summary": {
    "brandCount": 15,
    "citedSourceCount": 13,
    "currentLeader": "Birdeye",
    "officialBrandSiteCitationShare": 0,
    "sourceMentionTotal": 69,
    "topBrandSites": [
      {
        "displayName": "G2",
        "domain": "g2.com"
      },
      {
        "displayName": "G2",
        "domain": "learn.g2.com"
      },
      {
        "displayName": "Capterra",
        "domain": "capterra.com"
      }
    ],
    "topBrands": [
      "Birdeye",
      "Yotpo",
      "Bazaarvoice"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 11 October 2026, SupaIntent tracked 15 review management software brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Birdeye appeared in the most answers overall, followed by Yotpo and Bazaarvoice.",
    "Birdeye held the top position, but the ranking below it moved sharply: SOCi, Okendo and Feefo dropped at least three positions.",
    "Review platforms shape this category: G2, G2 and Capterra are the most cited review sources, and review platforms account for 67% of all citations."
  ],
  "ranking": [
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        "gemini": 1,
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      }
    },
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    },
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      "brand": "Bazaarvoice",
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    },
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      "brand": "Podium",
      "domain": "podium.com",
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      "officialUrl": "https://www.podium.com/",
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    },
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      "brand": "Reputation",
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    },
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      "brand": "Trustpilot",
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      }
    },
    {
      "brand": "Okendo",
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    },
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      "brand": "Reviews.io",
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    },
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      "brand": "PowerReviews",
      "domain": "powerreviews.com",
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      "officialUrl": "https://powerreviews.com",
      "position": 9,
      "previousPosition": 13,
      "providerPositions": {
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        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "ReviewTrackers",
      "domain": "reviewtrackers.com",
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      "officialUrl": "https://www.reviewtrackers.com",
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      "previousPosition": 9,
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      }
    },
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      "brand": "Feefo",
      "domain": "feefo.com",
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      "officialUrl": "https://www.feefo.com/",
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      }
    },
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      "domain": "synup.com",
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      "providerPositions": {
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        "gemini": 9,
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      }
    },
    {
      "brand": "Shopper Approved",
      "domain": "shopperapproved.com",
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      "officialUrl": "https://www.shopperapproved.com/",
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      }
    },
    {
      "brand": "SOCi",
      "domain": "meetsoci.com",
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      "officialUrl": "https://www.meetsoci.com",
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        "gemini": 10,
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      }
    },
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      "brand": "Yext",
      "domain": "yext.com",
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      }
    }
  ],
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    },
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    },
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      "official": false,
      "position": 3
    },
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      "displayName": "Thecmo",
      "domain": "thecmo.com",
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      "official": false,
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    },
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    },
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      "displayName": "Gartner",
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      "official": false,
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    },
    {
      "displayName": "Thecxlead",
      "domain": "thecxlead.com",
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      "official": false,
      "position": 7
    },
    {
      "displayName": "Software Advice",
      "domain": "softwareadvice.com",
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      "official": false,
      "position": 8
    },
    {
      "displayName": "Firesinvehicles",
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    },
    {
      "displayName": "Mccorquodalemids",
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    },
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    },
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      "displayName": "TrustRadius",
      "domain": "trustradius.com",
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      "official": false,
      "position": 12
    },
    {
      "displayName": "Wisernotify",
      "domain": "wisernotify.com",
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      "official": false,
      "position": 13
    }
  ],
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      "snapshotDate": "2026-05-03"
    },
    {
      "brandKey": "birdeye",
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      "snapshotDate": "2026-05-10"
    },
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      "snapshotDate": "2026-05-17"
    },
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      "brandKey": "birdeye",
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      "snapshotDate": "2026-05-24"
    },
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    },
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