{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/content-management-knowledge-management-software-knowledge-base-software",
    "categoryName": "Knowledge Base Software",
    "categoryPath": "Content Management > Knowledge Management Software > Knowledge Base Software",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/content-management-knowledge-management-software-knowledge-base-software.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/content-management-knowledge-management-software-knowledge-base-software.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-08-09",
    "slug": "content-management-knowledge-management-software-knowledge-base-software",
    "snapshots": [
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09"
    ]
  },
  "summary": {
    "brandCount": 20,
    "citedSourceCount": 25,
    "currentLeader": "Zendesk",
    "officialBrandSiteCitationShare": 10,
    "sourceMentionTotal": 72,
    "topBrandSites": [
      {
        "displayName": "G2",
        "domain": "g2.com"
      },
      {
        "displayName": "Getmacha",
        "domain": "getmacha.com"
      },
      {
        "displayName": "Capterra",
        "domain": "capterra.com"
      }
    ],
    "topBrands": [
      "Zendesk",
      "Confluence",
      "Guru"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 9 August 2026, SupaIntent tracked 20 knowledge base software brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Zendesk appeared in the most answers overall, followed by Confluence and Guru.",
    "Zendesk overtook Confluence this week to take the top position.",
    "Review platforms shape this category: G2, Capterra and G2 are the most cited review sources, and review platforms account for 43% of all citations.",
    "The engines disagree on the leader. ChatGPT names Confluence, Google AI Mode names Document360, Gemini names Zendesk Guide, and Perplexity names Zendesk."
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      }
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