{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/customer-service-call-and-contact-center-software-contact-center-software",
    "categoryName": "Contact Center Software",
    "categoryPath": "Customer Service > Call & Contact Center Software > Contact Center Software",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/customer-service-call-and-contact-center-software-contact-center-software.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/customer-service-call-and-contact-center-software-contact-center-software.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-08-09",
    "slug": "customer-service-call-and-contact-center-software-contact-center-software",
    "snapshots": [
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09"
    ]
  },
  "summary": {
    "brandCount": 20,
    "citedSourceCount": 19,
    "currentLeader": "Genesys",
    "officialBrandSiteCitationShare": 27,
    "sourceMentionTotal": 56,
    "topBrandSites": [
      {
        "displayName": "Gartner",
        "domain": "gartner.com"
      },
      {
        "displayName": "Audiencescience",
        "domain": "audiencescience.com"
      },
      {
        "displayName": "G2",
        "domain": "learn.g2.com"
      }
    ],
    "topBrands": [
      "Genesys",
      "NICE",
      "Five9"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 9 August 2026, SupaIntent tracked 20 contact center software brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Genesys appeared in the most answers overall, followed by NICE and Five9.",
    "Genesys held the top position, but the ranking below it moved sharply: NICE, Cisco and Avaya Aura entered the top 10 this week, while CloudTalk moved at least three positions.",
    "No single publisher dominates. The most cited sources are Gartner, Audiencescience and G2, which means the citation field is open.",
    "The engines disagree on the leader. ChatGPT and Perplexity both name Genesys first, Google AI Mode names NICE CXone Go to product viewer dialog for this item., which does not appear in the top five of any other engine, and Gemini names Genesys Cloud CX."
  ],
  "ranking": [
    {
      "brand": "Genesys",
      "domain": "genesys.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.genesys.com",
      "position": 1,
      "previousPosition": 1,
      "providerPositions": {
        "chatgpt": 1,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 1
      }
    },
    {
      "brand": "NICE",
      "domain": "nice.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.nice.com",
      "position": 2,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": 2,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Five9",
      "domain": "five9.com",
      "isNew": false,
      "movement": -1,
      "officialUrl": "https://www.five9.com",
      "position": 3,
      "previousPosition": 2,
      "providerPositions": {
        "chatgpt": 3,
        "google_ai_mode": 4,
        "gemini": 4,
        "perplexity": 2
      }
    },
    {
      "brand": "Talkdesk",
      "domain": "talkdesk.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.talkdesk.com",
      "position": 4,
      "previousPosition": 4,
      "providerPositions": {
        "chatgpt": 4,
        "google_ai_mode": 3,
        "gemini": 3,
        "perplexity": 7
      }
    },
    {
      "brand": "Amazon Connect",
      "domain": "amazon.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://aws.amazon.com/",
      "position": 5,
      "previousPosition": 5,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 5,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Aircall",
      "domain": "aircall.io",
      "isNew": false,
      "movement": 1,
      "officialUrl": "https://aircall.io",
      "position": 6,
      "previousPosition": 7,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 6,
        "gemini": 6,
        "perplexity": null
      }
    },
    {
      "brand": "Cisco",
      "domain": "cisco.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.cisco.com",
      "position": 7,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": 6,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "CloudTalk",
      "domain": "cloudtalk.io",
      "isNew": false,
      "movement": 4,
      "officialUrl": "https://www.cloudtalk.io",
      "position": 8,
      "previousPosition": 12,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 7,
        "gemini": 7,
        "perplexity": null
      }
    },
    {
      "brand": "Nextiva",
      "domain": "nextiva.com",
      "isNew": false,
      "movement": 1,
      "officialUrl": "https://www.nextiva.com",
      "position": 9,
      "previousPosition": 10,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 10,
        "gemini": 5,
        "perplexity": null
      }
    },
    {
      "brand": "Avaya Aura",
      "domain": "avaya.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.avaya.com",
      "position": 10,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 4
      }
    },
    {
      "brand": "RingCentral",
      "domain": "ringcentral.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.ringcentral.com",
      "position": 11,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": 8,
        "google_ai_mode": null,
        "gemini": 8,
        "perplexity": null
      }
    },
    {
      "brand": "Zoom",
      "domain": "zoom.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.zoom.com",
      "position": 12,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": 7,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Zendesk Talk",
      "domain": "zendesk.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.zendesk.com",
      "position": 13,
      "previousPosition": 13,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 5
      }
    },
    {
      "brand": "Cresta",
      "domain": "cresta.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://cresta.com",
      "position": 14,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 8,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Dialpad",
      "domain": "dialpad.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.dialpad.com",
      "position": 15,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": 9,
        "perplexity": null
      }
    },
    {
      "brand": "Verint Impact 360",
      "domain": "verint.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.verint.com",
      "position": 16,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 8
      }
    },
    {
      "brand": "Vonage",
      "domain": "vonage.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.vonage.com/",
      "position": 17,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": 9,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "8x8 Contact Center",
      "domain": "8x8.com",
      "isNew": false,
      "movement": -3,
      "officialUrl": "https://www.8x8.com",
      "position": 18,
      "previousPosition": 15,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 9
      }
    },
    {
      "brand": "Content Guru",
      "domain": "contentguru.com",
      "isNew": false,
      "movement": 3,
      "officialUrl": "https://www.contentguru.com/",
      "position": 19,
      "previousPosition": 22,
      "providerPositions": {
        "chatgpt": 10,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Salesforce Service Cloud",
      "domain": "salesforce.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.salesforce.com",
      "position": 20,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": 10,
        "perplexity": null
      }
    }
  ],
  "sources": [
    {
      "displayName": "Gartner",
      "domain": "gartner.com",
      "mentions": 10,
      "official": false,
      "position": 1
    },
    {
      "displayName": "Audiencescience",
      "domain": "audiencescience.com",
      "mentions": 9,
      "official": false,
      "position": 2
    },
    {
      "displayName": "G2",
      "domain": "learn.g2.com",
      "mentions": 7,
      "official": false,
      "position": 3
    },
    {
      "displayName": "G2",
      "domain": "g2.com",
      "mentions": 6,
      "official": false,
      "position": 4
    },
    {
      "displayName": "Techradar",
      "domain": "techradar.com",
      "mentions": 4,
      "official": false,
      "position": 5
    },
    {
      "displayName": "Genesys",
      "domain": "genesys.com",
      "mentions": 3,
      "official": true,
      "position": 6
    },
    {
      "displayName": "Thecxlead",
      "domain": "thecxlead.com",
      "mentions": 3,
      "official": false,
      "position": 7
    },
    {
      "displayName": "Nice",
      "domain": "nice.com",
      "mentions": 2,
      "official": true,
      "position": 8
    },
    {
      "displayName": "Talkdesk",
      "domain": "talkdesk.com",
      "mentions": 2,
      "official": true,
      "position": 9
    },
    {
      "displayName": "8x8",
      "domain": "8x8.com",
      "mentions": 1,
      "official": true,
      "position": 10
    },
    {
      "displayName": "Amplifai",
      "domain": "amplifai.com",
      "mentions": 1,
      "official": false,
      "position": 11
    },
    {
      "displayName": "Avaya",
      "domain": "avaya.com",
      "mentions": 1,
      "official": true,
      "position": 12
    },
    {
      "displayName": "Amazon",
      "domain": "aws.amazon.com",
      "mentions": 1,
      "official": true,
      "position": 13
    },
    {
      "displayName": "Cisco",
      "domain": "cisco.com",
      "mentions": 1,
      "official": true,
      "position": 14
    },
    {
      "displayName": "Five9",
      "domain": "five9.com",
      "mentions": 1,
      "official": true,
      "position": 15
    },
    {
      "displayName": "Retellai",
      "domain": "retellai.com",
      "mentions": 1,
      "official": false,
      "position": 16
    },
    {
      "displayName": "Verint",
      "domain": "verint.com",
      "mentions": 1,
      "official": true,
      "position": 17
    },
    {
      "displayName": "Zendesk",
      "domain": "zendesk.com",
      "mentions": 1,
      "official": true,
      "position": 18
    },
    {
      "displayName": "Zoom",
      "domain": "zoom.com",
      "mentions": 1,
      "official": true,
      "position": 19
    }
  ],
  "history": [
    {
      "brandKey": "genesys",
      "position": 1,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "genesys",
      "position": 1,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "genesys",
      "position": 1,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "genesys",
      "position": 1,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "genesys",
      "position": 1,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "genesys",
      "position": 1,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "genesys",
      "position": 1,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "nice",
      "position": 2,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "five9",
      "position": 2,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "five9",
      "position": 3,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "five9",
      "position": 2,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "five9",
      "position": 3,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "five9",
      "position": 3,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "five9",
      "position": 2,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "five9",
      "position": 3,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "talkdesk",
      "position": 4,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "talkdesk",
      "position": 4,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "talkdesk",
      "position": 4,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "talkdesk",
      "position": 4,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "talkdesk",
      "position": 4,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "talkdesk",
      "position": 4,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "talkdesk",
      "position": 4,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "amazon-connect",
      "position": 6,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "amazon-connect",
      "position": 5,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "amazon-connect",
      "position": 5,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "amazon-connect",
      "position": 5,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "amazon-connect",
      "position": 5,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "amazon-connect",
      "position": 5,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "amazon-connect",
      "position": 5,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "aircall",
      "position": 7,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "aircall",
      "position": 6,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "cisco",
      "position": 7,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "cloudtalk",
      "position": 12,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "cloudtalk",
      "position": 8,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "nextiva",
      "position": 10,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "nextiva",
      "position": 9,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "avaya-aura",
      "position": 10,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "ringcentral",
      "position": 11,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "zoom",
      "position": 12,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "zendesk-talk",
      "position": 13,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "zendesk-talk",
      "position": 13,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "cresta",
      "position": 14,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "dialpad",
      "position": 15,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "verint-impact-360",
      "position": 16,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "vonage",
      "position": 17,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "8x8-contact-center",
      "position": 15,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "8x8-contact-center",
      "position": 18,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "content-guru",
      "position": 22,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "content-guru",
      "position": 19,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "salesforce-service-cloud",
      "position": 20,
      "snapshotDate": "2026-08-09"
    }
  ]
}