{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/customer-service-customer-service-automation-software",
    "categoryName": "Customer Service Automation Software",
    "categoryPath": "Customer Service > Customer Service Automation Software",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/customer-service-customer-service-automation-software.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/customer-service-customer-service-automation-software.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-08-09",
    "slug": "customer-service-customer-service-automation-software",
    "snapshots": [
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09"
    ]
  },
  "summary": {
    "brandCount": 19,
    "citedSourceCount": 14,
    "currentLeader": "Zendesk",
    "officialBrandSiteCitationShare": 6,
    "sourceMentionTotal": 78,
    "topBrandSites": [
      {
        "displayName": "G2",
        "domain": "g2.com"
      },
      {
        "displayName": "Capterra",
        "domain": "capterra.com"
      },
      {
        "displayName": "Thecxlead",
        "domain": "thecxlead.com"
      }
    ],
    "topBrands": [
      "Zendesk",
      "Freshdesk",
      "Salesforce Service Cloud"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 9 August 2026, SupaIntent tracked 19 customer service automation software brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Zendesk appeared in the most answers overall, followed by Freshdesk and Salesforce Service Cloud.",
    "Zendesk held the top position, but the ranking below it moved sharply: Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk and Genesys Cloud entered the top 10 this week, while ServiceNow Customer Service Management and Tidio dropped at least three positions.",
    "Review platforms shape this category: G2, Capterra and G2 are the most cited review sources, and review platforms account for 41% of all citations.",
    "All four engines name Zendesk first, which is unusual: in most categories the engines disagree."
  ],
  "ranking": [
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      }
    },
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    },
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      "brand": "Intercom",
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      "officialUrl": "https://www.intercom.com",
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      "brand": "HubSpot Service Hub",
      "domain": "hubspot.com",
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      "officialUrl": "https://www.hubspot.com/products/service",
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    },
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      }
    },
    {
      "brand": "Genesys Cloud",
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      "officialUrl": "https://www.genesys.com/cloud",
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      }
    },
    {
      "brand": "Gorgias",
      "domain": "gorgias.com",
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      "officialUrl": "https://www.gorgias.com",
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        "perplexity": null
      }
    },
    {
      "brand": "Ada",
      "domain": "ada.cx",
      "isNew": false,
      "movement": 3,
      "officialUrl": "https://www.ada.cx",
      "position": 9,
      "previousPosition": 12,
      "providerPositions": {
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        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Front",
      "domain": "front.com",
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      "movement": 3,
      "officialUrl": "https://front.com",
      "position": 10,
      "previousPosition": 13,
      "providerPositions": {
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        "google_ai_mode": null,
        "gemini": 5,
        "perplexity": null
      }
    },
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      "brand": "Tidio",
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      "movement": -4,
      "officialUrl": "https://www.tidio.com",
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        "google_ai_mode": 10,
        "gemini": 9,
        "perplexity": null
      }
    },
    {
      "brand": "Cisco Contact Center",
      "domain": "cisco.com",
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      "officialUrl": "https://www.cisco.com/c/en/us/products/contact-center/index.html",
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        "gemini": null,
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      }
    },
    {
      "brand": "Talkdesk",
      "domain": "talkdesk.com",
      "isNew": false,
      "movement": 2,
      "officialUrl": "https://www.talkdesk.com",
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      }
    },
    {
      "brand": "Amdocs CES",
      "domain": "amdocs.com",
      "isNew": true,
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      "officialUrl": "https://www.amdocs.com",
      "position": 14,
      "previousPosition": 0,
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      }
    },
    {
      "brand": "Kustomer",
      "domain": "kustomer.com",
      "isNew": false,
      "movement": 2,
      "officialUrl": "https://www.kustomer.com",
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      }
    },
    {
      "brand": "Help Scout",
      "domain": "helpscout.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.helpscout.com",
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      }
    },
    {
      "brand": "LiveAgent",
      "domain": "liveagent.com",
      "isNew": true,
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      "officialUrl": "https://liveagent.com",
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      }
    },
    {
      "brand": "Oracle Service Cloud",
      "domain": "oracle.com",
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      "officialUrl": "https://www.oracle.com/cloud/",
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      }
    },
    {
      "brand": "ServiceNow Customer Service Management",
      "domain": "servicenow.com",
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      "officialUrl": "https://www.servicenow.com/products/customer-service-management.html",
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  ],
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      "domain": "g2.com",
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      "official": false,
      "position": 1
    },
    {
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      "position": 2
    },
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      "official": false,
      "position": 3
    },
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      "official": false,
      "position": 4
    },
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    },
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      "position": 7
    },
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      "snapshotDate": "2026-06-28"
    },
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}