{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/customer-service-customer-success-software",
    "categoryName": "Customer Success Software",
    "categoryPath": "Customer Service > Customer Success Software",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/customer-service-customer-success-software.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/customer-service-customer-success-software.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-08-09",
    "slug": "customer-service-customer-success-software",
    "snapshots": [
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09"
    ]
  },
  "summary": {
    "brandCount": 22,
    "citedSourceCount": 25,
    "currentLeader": "Gainsight",
    "officialBrandSiteCitationShare": 31,
    "sourceMentionTotal": 78,
    "topBrandSites": [
      {
        "displayName": "Gartner",
        "domain": "gartner.com"
      },
      {
        "displayName": "G2",
        "domain": "g2.com"
      },
      {
        "displayName": "Clientsuccess",
        "domain": "clientsuccess.com"
      }
    ],
    "topBrands": [
      "Gainsight",
      "Totango",
      "ChurnZero"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 9 August 2026, SupaIntent tracked 22 customer success software brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Gainsight appeared in the most answers overall, followed by Totango and ChurnZero.",
    "Gainsight has held the top position since 28 June 2026, and the ranking below it moved little this week.",
    "No single publisher dominates. The most cited sources are Gartner, G2 and Clientsuccess, which means the citation field is open.",
    "All four engines name Gainsight first, which is unusual: in most categories the engines disagree."
  ],
  "ranking": [
    {
      "brand": "Gainsight",
      "domain": "gainsight.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.gainsight.com/customer-success/",
      "position": 1,
      "previousPosition": 1,
      "providerPositions": {
        "chatgpt": 1,
        "google_ai_mode": 1,
        "gemini": 1,
        "perplexity": 1
      }
    },
    {
      "brand": "Totango",
      "domain": "totango.com",
      "isNew": false,
      "movement": 1,
      "officialUrl": "https://www.totango.com/",
      "position": 2,
      "previousPosition": 3,
      "providerPositions": {
        "chatgpt": 3,
        "google_ai_mode": 4,
        "gemini": 5,
        "perplexity": 3
      }
    },
    {
      "brand": "ChurnZero",
      "domain": "churnzero.com",
      "isNew": false,
      "movement": -1,
      "officialUrl": "https://www.churnzero.com",
      "position": 3,
      "previousPosition": 2,
      "providerPositions": {
        "chatgpt": 2,
        "google_ai_mode": 2,
        "gemini": 2,
        "perplexity": null
      }
    },
    {
      "brand": "Vitally",
      "domain": "vitally.io",
      "isNew": false,
      "movement": 1,
      "officialUrl": "https://www.vitally.io/",
      "position": 4,
      "previousPosition": 5,
      "providerPositions": {
        "chatgpt": 5,
        "google_ai_mode": 3,
        "gemini": 3,
        "perplexity": null
      }
    },
    {
      "brand": "Planhat",
      "domain": "planhat.com",
      "isNew": false,
      "movement": -1,
      "officialUrl": "https://www.planhat.com/",
      "position": 5,
      "previousPosition": 4,
      "providerPositions": {
        "chatgpt": 4,
        "google_ai_mode": 5,
        "gemini": 4,
        "perplexity": null
      }
    },
    {
      "brand": "ClientSuccess",
      "domain": "clientsuccess.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.clientsuccess.com",
      "position": 6,
      "previousPosition": 6,
      "providerPositions": {
        "chatgpt": 6,
        "google_ai_mode": 6,
        "gemini": 6,
        "perplexity": null
      }
    },
    {
      "brand": "Custify",
      "domain": "custify.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.custify.com/",
      "position": 7,
      "previousPosition": 7,
      "providerPositions": {
        "chatgpt": 7,
        "google_ai_mode": 7,
        "gemini": 7,
        "perplexity": null
      }
    },
    {
      "brand": "Chorus.ai",
      "domain": "chorus.ai",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.chorus.ai",
      "position": 8,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 2
      }
    },
    {
      "brand": "LeanIX",
      "domain": "leanix.net",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.leanix.net",
      "position": 9,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 4
      }
    },
    {
      "brand": "HubSpot Service Hub",
      "domain": "hubspot.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.hubspot.com/products/service",
      "position": 10,
      "previousPosition": 10,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 8,
        "gemini": null,
        "perplexity": 8
      }
    },
    {
      "brand": "Returnly",
      "domain": "returnly.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.returnly.com",
      "position": 11,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 5
      }
    },
    {
      "brand": "Velaris",
      "domain": "velaris.io",
      "isNew": false,
      "movement": 6,
      "officialUrl": "https://www.velaris.io/",
      "position": 12,
      "previousPosition": 18,
      "providerPositions": {
        "chatgpt": 8,
        "google_ai_mode": 9,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Zendesk",
      "domain": "zendesk.com",
      "isNew": false,
      "movement": -2,
      "officialUrl": "https://www.zendesk.com",
      "position": 13,
      "previousPosition": 11,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 6
      }
    },
    {
      "brand": "Freshdesk",
      "domain": "freshdesk.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://freshdesk.com",
      "position": 14,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 7
      }
    },
    {
      "brand": "Catalyst",
      "domain": "catalyst.io",
      "isNew": false,
      "movement": -7,
      "officialUrl": "https://catalyst.io",
      "position": 15,
      "previousPosition": 8,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": 8,
        "perplexity": null
      }
    },
    {
      "brand": "Salesforce Service Cloud",
      "domain": "salesforce.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.salesforce.com/products/service-cloud/",
      "position": 16,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 9
      }
    },
    {
      "brand": "SmartKarrot",
      "domain": "smartkarrot.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.smartkarrot.com/",
      "position": 17,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": 9,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Staircase AI",
      "domain": "staircase.ai",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.staircase.ai",
      "position": 18,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": 9,
        "perplexity": null
      }
    },
    {
      "brand": "Customerscore.io",
      "domain": "customerscore.io",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.customerscore.io",
      "position": 19,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": 10,
        "perplexity": null
      }
    },
    {
      "brand": "Medallia Strikedeck",
      "domain": "medallia.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.medallia.com/",
      "position": 20,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": 10,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "ServiceNow Customer Service Management",
      "domain": "servicenow.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.servicenow.com/products/customer-service-management.html",
      "position": 21,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 10
      }
    },
    {
      "brand": "ZapScale",
      "domain": "zapscale.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://zapscale.com",
      "position": 22,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 10,
        "gemini": null,
        "perplexity": null
      }
    }
  ],
  "sources": [
    {
      "displayName": "Gartner",
      "domain": "gartner.com",
      "mentions": 16,
      "official": false,
      "position": 1
    },
    {
      "displayName": "G2",
      "domain": "g2.com",
      "mentions": 10,
      "official": false,
      "position": 2
    },
    {
      "displayName": "Clientsuccess",
      "domain": "clientsuccess.com",
      "mentions": 9,
      "official": true,
      "position": 3
    },
    {
      "displayName": "Zapier",
      "domain": "zapier.com",
      "mentions": 8,
      "official": false,
      "position": 4
    },
    {
      "displayName": "Koalafeedback",
      "domain": "koalafeedback.com",
      "mentions": 6,
      "official": false,
      "position": 5
    },
    {
      "displayName": "Forrester",
      "domain": "forrester.com",
      "mentions": 3,
      "official": false,
      "position": 6
    },
    {
      "displayName": "Idc",
      "domain": "idc.com",
      "mentions": 3,
      "official": false,
      "position": 7
    },
    {
      "displayName": "Capterra",
      "domain": "capterra.com",
      "mentions": 2,
      "official": false,
      "position": 8
    },
    {
      "displayName": "Gainsight",
      "domain": "gainsight.com",
      "mentions": 2,
      "official": true,
      "position": 9
    },
    {
      "displayName": "Customerscore",
      "domain": "customerscore.io",
      "mentions": 2,
      "official": true,
      "position": 10
    },
    {
      "displayName": "Surveysparrow",
      "domain": "surveysparrow.com",
      "mentions": 2,
      "official": false,
      "position": 11
    },
    {
      "displayName": "Vitally",
      "domain": "vitally.io",
      "mentions": 2,
      "official": true,
      "position": 12
    },
    {
      "displayName": "Catalyst",
      "domain": "catalyst.io",
      "mentions": 1,
      "official": true,
      "position": 13
    },
    {
      "displayName": "Cbinsights",
      "domain": "cbinsights.com",
      "mentions": 1,
      "official": false,
      "position": 14
    },
    {
      "displayName": "Churnzero",
      "domain": "churnzero.com",
      "mentions": 1,
      "official": true,
      "position": 15
    },
    {
      "displayName": "Custify",
      "domain": "custify.com",
      "mentions": 1,
      "official": true,
      "position": 16
    },
    {
      "displayName": "Forbes",
      "domain": "forbes.com",
      "mentions": 1,
      "official": false,
      "position": 17
    },
    {
      "displayName": "Healthcareitnews",
      "domain": "healthcareitnews.com",
      "mentions": 1,
      "official": false,
      "position": 18
    },
    {
      "displayName": "Medallia",
      "domain": "medallia.com",
      "mentions": 1,
      "official": true,
      "position": 19
    },
    {
      "displayName": "Planhat",
      "domain": "planhat.com",
      "mentions": 1,
      "official": true,
      "position": 20
    },
    {
      "displayName": "Smartkarrot",
      "domain": "smartkarrot.com",
      "mentions": 1,
      "official": true,
      "position": 21
    },
    {
      "displayName": "Staircase",
      "domain": "staircase.ai",
      "mentions": 1,
      "official": true,
      "position": 22
    },
    {
      "displayName": "Totango",
      "domain": "totango.com",
      "mentions": 1,
      "official": true,
      "position": 23
    },
    {
      "displayName": "Wwwgartnercom",
      "domain": "wwwgartnercom",
      "mentions": 1,
      "official": false,
      "position": 24
    },
    {
      "displayName": "Zendesk",
      "domain": "zendesk.com",
      "mentions": 1,
      "official": true,
      "position": 25
    }
  ],
  "history": [
    {
      "brandKey": "gainsight",
      "position": 1,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "gainsight",
      "position": 1,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "gainsight",
      "position": 1,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "gainsight",
      "position": 1,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "gainsight",
      "position": 1,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "gainsight",
      "position": 1,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "gainsight",
      "position": 1,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "totango",
      "position": 3,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "totango",
      "position": 3,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "totango",
      "position": 3,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "totango",
      "position": 3,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "totango",
      "position": 3,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "totango",
      "position": 3,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "totango",
      "position": 2,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "churnzero",
      "position": 2,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "churnzero",
      "position": 2,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "churnzero",
      "position": 2,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "churnzero",
      "position": 2,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "churnzero",
      "position": 2,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "churnzero",
      "position": 2,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "churnzero",
      "position": 3,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "vitally",
      "position": 5,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "vitally",
      "position": 6,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "vitally",
      "position": 7,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "vitally",
      "position": 6,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "vitally",
      "position": 6,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "vitally",
      "position": 5,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "vitally",
      "position": 4,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "planhat",
      "position": 4,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "planhat",
      "position": 4,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "planhat",
      "position": 4,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "planhat",
      "position": 4,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "planhat",
      "position": 4,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "planhat",
      "position": 4,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "planhat",
      "position": 5,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "clientsuccess",
      "position": 6,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "clientsuccess",
      "position": 5,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "clientsuccess",
      "position": 5,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "clientsuccess",
      "position": 7,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "clientsuccess",
      "position": 5,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "clientsuccess",
      "position": 6,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "clientsuccess",
      "position": 6,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "custify",
      "position": 7,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "custify",
      "position": 7,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "custify",
      "position": 9,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "custify",
      "position": 10,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "custify",
      "position": 9,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "custify",
      "position": 7,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "custify",
      "position": 7,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "chorus",
      "position": 8,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "leanix",
      "position": 9,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "hubspot-service-hub",
      "position": 8,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "hubspot-service-hub",
      "position": 7,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "hubspot-service-hub",
      "position": 10,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "hubspot-service-hub",
      "position": 10,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "returnly",
      "position": 11,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "velaris",
      "position": 18,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "velaris",
      "position": 12,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "zendesk",
      "position": 14,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "zendesk",
      "position": 15,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "zendesk",
      "position": 11,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "zendesk",
      "position": 11,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "zendesk",
      "position": 13,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "freshdesk",
      "position": 14,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "catalyst",
      "position": 9,
      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "catalyst",
      "position": 8,
      "snapshotDate": "2026-07-05"
    },
    {
      "brandKey": "catalyst",
      "position": 13,
      "snapshotDate": "2026-07-12"
    },
    {
      "brandKey": "catalyst",
      "position": 9,
      "snapshotDate": "2026-07-19"
    },
    {
      "brandKey": "catalyst",
      "position": 14,
      "snapshotDate": "2026-07-26"
    },
    {
      "brandKey": "catalyst",
      "position": 8,
      "snapshotDate": "2026-08-02"
    },
    {
      "brandKey": "catalyst",
      "position": 15,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "salesforce-service-cloud",
      "position": 16,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "smartkarrot",
      "position": 17,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "staircase",
      "position": 18,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "customerscore-io",
      "position": 19,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "medallia-strikedeck",
      "position": 20,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "servicenow-customer-service-management",
      "position": 21,
      "snapshotDate": "2026-08-09"
    },
    {
      "brandKey": "zapscale",
      "position": 22,
      "snapshotDate": "2026-08-09"
    }
  ]
}