{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/customer-service-live-chat-software",
    "categoryName": "Live Chat Software",
    "categoryPath": "Customer Service > Live Chat Software",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/customer-service-live-chat-software.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/customer-service-live-chat-software.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-08-09",
    "slug": "customer-service-live-chat-software",
    "snapshots": [
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09"
    ]
  },
  "summary": {
    "brandCount": 17,
    "citedSourceCount": 13,
    "currentLeader": "Intercom",
    "officialBrandSiteCitationShare": 3,
    "sourceMentionTotal": 78,
    "topBrandSites": [
      {
        "displayName": "G2",
        "domain": "g2.com"
      },
      {
        "displayName": "Capterra",
        "domain": "capterra.com"
      },
      {
        "displayName": "Botpress",
        "domain": "botpress.com"
      }
    ],
    "topBrands": [
      "Intercom",
      "LiveChat",
      "Zendesk"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 9 August 2026, SupaIntent tracked 17 live chat software brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Intercom appeared in the most answers overall, followed by LiveChat and Zendesk.",
    "Intercom overtook Zendesk this week to take the top position.",
    "Review platforms shape this category: G2, Capterra and G2 are the most cited review sources, and review platforms account for 64% of all citations.",
    "The engines disagree on the leader. ChatGPT and Gemini both name LiveChat first, Google AI Mode names Zendesk, and Perplexity names Intercom."
  ],
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        "gemini": 2,
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      }
    },
    {
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      "domain": "livechat.com",
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      "officialUrl": "https://www.livechat.com",
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    },
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      "brand": "Zendesk",
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      "officialUrl": "https://www.tidio.com",
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      "brand": "Freshchat",
      "domain": "freshworks.com",
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      "officialUrl": "https://www.freshworks.com/live-chat-software",
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      }
    },
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      "brand": "tawk.to",
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    },
    {
      "brand": "LiveAgent",
      "domain": "liveagent.com",
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      "officialUrl": "https://www.liveagent.com",
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      }
    },
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      "brand": "HubSpot",
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      "officialUrl": "https://www.hubspot.com",
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      }
    },
    {
      "brand": "Crisp",
      "domain": "crisp.chat",
      "isNew": false,
      "movement": 2,
      "officialUrl": "https://crisp.chat",
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      "previousPosition": 11,
      "providerPositions": {
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        "gemini": 5,
        "perplexity": null
      }
    },
    {
      "brand": "Drift",
      "domain": "drift.com",
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      "officialUrl": "https://www.drift.com",
      "position": 10,
      "previousPosition": 10,
      "providerPositions": {
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        "gemini": 9,
        "perplexity": 4
      }
    },
    {
      "brand": "Olark",
      "domain": "olark.com",
      "isNew": false,
      "movement": -2,
      "officialUrl": "https://www.olark.com/",
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      "providerPositions": {
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        "gemini": null,
        "perplexity": 7
      }
    },
    {
      "brand": "Freshdesk",
      "domain": "freshworks.com",
      "isNew": false,
      "movement": -4,
      "officialUrl": "https://www.freshworks.com/freshdesk/",
      "position": 12,
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      "providerPositions": {
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        "google_ai_mode": null,
        "gemini": null,
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      }
    },
    {
      "brand": "LivePerson",
      "domain": "liveperson.com",
      "isNew": false,
      "movement": 0,
      "officialUrl": "https://www.liveperson.com",
      "position": 13,
      "previousPosition": 13,
      "providerPositions": {
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        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 8
      }
    },
    {
      "brand": "helpCrunch",
      "domain": "helpcrunch.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://helpcrunch.com",
      "position": 14,
      "previousPosition": 0,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 9
      }
    },
    {
      "brand": "Zoho SalesIQ",
      "domain": "zoho.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://zoho.com",
      "position": 15,
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        "gemini": null,
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      }
    },
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      "brand": "Gorgias",
      "domain": "gorgias.com",
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      "movement": -2,
      "officialUrl": "https://www.gorgias.com",
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      }
    },
    {
      "brand": "Kayako",
      "domain": "kayako.com",
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      "officialUrl": "https://www.kayako.com",
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        "gemini": null,
        "perplexity": 10
      }
    }
  ],
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      "official": false,
      "position": 1
    },
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      "official": false,
      "position": 2
    },
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      "domain": "botpress.com",
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      "official": false,
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    },
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      "displayName": "Techradar",
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    },
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    },
    {
      "displayName": "G2",
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    },
    {
      "displayName": "Saascrmreview",
      "domain": "saascrmreview.com",
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    },
    {
      "displayName": "Zipchat",
      "domain": "zipchat.ai",
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      "official": false,
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    },
    {
      "displayName": "HubSpot",
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      "position": 9
    },
    {
      "displayName": "Featurebase",
      "domain": "featurebase.app",
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    },
    {
      "displayName": "Livechat",
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      "position": 11
    },
    {
      "displayName": "Thecxlead",
      "domain": "thecxlead.com",
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    },
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      "displayName": "Zapier",
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      "snapshotDate": "2026-06-28"
    },
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}