{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/it-management-it-service-management-tools",
    "categoryName": "IT Service Management Tools",
    "categoryPath": "IT Management > IT Service Management Tools",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/it-management-it-service-management-tools.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/it-management-it-service-management-tools.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-08-09",
    "slug": "it-management-it-service-management-tools",
    "snapshots": [
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09"
    ]
  },
  "summary": {
    "brandCount": 17,
    "citedSourceCount": 35,
    "currentLeader": "ServiceNow",
    "officialBrandSiteCitationShare": 29,
    "sourceMentionTotal": 70,
    "topBrandSites": [
      {
        "displayName": "G2",
        "domain": "g2.com"
      },
      {
        "displayName": "Techradar",
        "domain": "techradar.com"
      },
      {
        "displayName": "Ones",
        "domain": "ones.com"
      }
    ],
    "topBrands": [
      "ServiceNow",
      "BMC Software",
      "Atlassian"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 9 August 2026, SupaIntent tracked 17 IT service management tools brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. ServiceNow appeared in the most answers overall, followed by BMC Software and Atlassian.",
    "ServiceNow held the top position, but the ranking below it moved sharply: BMC Software, Atlassian, ManageEngine, Freshworks and Ivanti and 1 other brand entered the top 10 this week, while Freshservice dropped at least three positions.",
    "No single publisher dominates. The most cited sources are G2, Techradar and Ones, which means the citation field is open.",
    "All four engines name ServiceNow first, which is unusual: in most categories the engines disagree."
  ],
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      "providerPositions": {
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        "google_ai_mode": 1,
        "gemini": 1,
        "perplexity": 1
      }
    },
    {
      "brand": "BMC Software",
      "domain": "bmc.com",
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      "movement": null,
      "officialUrl": "https://www.bmc.com/it-solutions/it-service-management.html",
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        "gemini": 4,
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      }
    },
    {
      "brand": "Atlassian",
      "domain": "atlassian.com",
      "isNew": true,
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      "officialUrl": "https://www.atlassian.com/software/jira/service-management",
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      "previousPosition": 0,
      "providerPositions": {
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        "google_ai_mode": 2,
        "gemini": 2,
        "perplexity": null
      }
    },
    {
      "brand": "ManageEngine",
      "domain": "manageengine.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.manageengine.com/products/service-desk/",
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      "previousPosition": 0,
      "providerPositions": {
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        "gemini": 5,
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      }
    },
    {
      "brand": "Freshworks",
      "domain": "freshworks.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.freshworks.com/freshservice/",
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        "gemini": 3,
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      }
    },
    {
      "brand": "Ivanti",
      "domain": "ivanti.com",
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      "officialUrl": "https://www.ivanti.com/products/neurons-for-itsm",
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      }
    },
    {
      "brand": "SolarWinds",
      "domain": "solarwinds.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.solarwinds.com/service-desk",
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      }
    },
    {
      "brand": "SysAid",
      "domain": "sysaid.com",
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      "officialUrl": "https://www.sysaid.com",
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      "previousPosition": 10,
      "providerPositions": {
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        "google_ai_mode": 7,
        "gemini": 10,
        "perplexity": null
      }
    },
    {
      "brand": "TOPdesk",
      "domain": "topdesk.com",
      "isNew": false,
      "movement": -1,
      "officialUrl": "https://www.topdesk.com",
      "position": 9,
      "previousPosition": 8,
      "providerPositions": {
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        "google_ai_mode": 8,
        "gemini": 9,
        "perplexity": null
      }
    },
    {
      "brand": "Freshservice",
      "domain": "freshservice.com",
      "isNew": false,
      "movement": -7,
      "officialUrl": "https://freshservice.com",
      "position": 10,
      "previousPosition": 3,
      "providerPositions": {
        "chatgpt": 3,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 4
      }
    },
    {
      "brand": "TeamDynamix",
      "domain": "teamdynamix.com",
      "isNew": false,
      "movement": -2,
      "officialUrl": "https://www.teamdynamix.com",
      "position": 11,
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      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 9,
        "gemini": 8,
        "perplexity": null
      }
    },
    {
      "brand": "Micro Focus HPE ITSM",
      "domain": "microfocus.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.microfocus.com/en-us/solutions/it-service-management/",
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      "previousPosition": 0,
      "providerPositions": {
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        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 6
      }
    },
    {
      "brand": "Cherwell Service Management",
      "domain": "broadcom.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.broadcom.com/products/it-service-management/cherwell",
      "position": 13,
      "previousPosition": 0,
      "providerPositions": {
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        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 7
      }
    },
    {
      "brand": "Spiceworks Ziff-Davis ITSM",
      "domain": "spiceworks.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.spiceworks.com/it-service-management/",
      "position": 14,
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        "chatgpt": null,
        "google_ai_mode": null,
        "gemini": null,
        "perplexity": 8
      }
    },
    {
      "brand": "Invgate ITSM",
      "domain": "invgate.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.invgate.com/product/it-service-management",
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        "gemini": null,
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      }
    },
    {
      "brand": "EasyVista",
      "domain": "easyvista.com",
      "isNew": false,
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      "officialUrl": "https://www.easyvista.com",
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      "previousPosition": 13,
      "providerPositions": {
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        "google_ai_mode": 10,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "HaloITSM",
      "domain": "halopsa.com",
      "isNew": true,
      "movement": null,
      "officialUrl": "https://www.halopsa.com/haloitsm",
      "position": 17,
      "previousPosition": 0,
      "providerPositions": {
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        "google_ai_mode": null,
        "gemini": null,
        "perplexity": null
      }
    }
  ],
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      "official": false,
      "position": 1
    },
    {
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    },
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    },
    {
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    },
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    },
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      "official": true,
      "position": 6
    },
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      "official": true,
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    },
    {
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    },
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    },
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    },
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    },
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    },
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    },
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    },
    {
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    },
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    },
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    },
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  ],
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      "snapshotDate": "2026-06-28"
    },
    {
      "brandKey": "servicenow",
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      "snapshotDate": "2026-07-05"
    },
    {
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    },
    {
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    },
    {
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  ]
}