{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/other-services-managed-live-chat-providers",
    "categoryName": "Managed Live Chat Providers",
    "categoryPath": "Other Services > Managed Live Chat Providers",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/other-services-managed-live-chat-providers.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/other-services-managed-live-chat-providers.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-08-09",
    "slug": "other-services-managed-live-chat-providers",
    "snapshots": [
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09"
    ]
  },
  "summary": {
    "brandCount": 28,
    "citedSourceCount": 6,
    "currentLeader": "Helpware",
    "officialBrandSiteCitationShare": 20,
    "sourceMentionTotal": 60,
    "topBrandSites": [
      {
        "displayName": "G2",
        "domain": "g2.com"
      },
      {
        "displayName": "Helpware",
        "domain": "helpware.com"
      },
      {
        "displayName": "Capterra",
        "domain": "capterra.com"
      }
    ],
    "topBrands": [
      "Helpware",
      "Peak Support",
      "Smith.ai"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 9 August 2026, SupaIntent tracked 28 managed live chat providers brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Helpware appeared in the most answers overall, followed by Peak Support and Smith.ai.",
    "Helpware held the top position, but the ranking below it moved sharply: Smith.ai and LivePerson entered the top 10 this week, while HelpSquad, LiveChat, Teleperformance, Intercom and Moneypenny dropped at least three positions.",
    "Review platforms shape this category: G2 and Capterra are the most cited review sources, and review platforms account for 73% of all citations.",
    "The engines disagree on the leader. ChatGPT names Melu Managed Live Chat, Google AI Mode names Smith.ai, Gemini names Influx, and Perplexity names LivePerson."
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    },
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    },
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    },
    {
      "brand": "Melu Managed Live Chat",
      "domain": "meluchat.com",
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      }
    },
    {
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      }
    },
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    },
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      "brand": "Freshchat",
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    },
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      "brand": "Moneypenny",
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      }
    },
    {
      "brand": "TTEC",
      "domain": "ttec.com",
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      "officialUrl": "https://www.ttec.com",
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    },
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      }
    },
    {
      "brand": "Ngage Live Chat",
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    },
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    },
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    },
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    },
    {
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    },
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      "brand": "Chat Metrics | Managed Live Chat",
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    },
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    },
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