{
  "metadata": {
    "canonicalUrl": "https://supaintent.com/ai-brand-index/sales-tools-crm-software",
    "categoryName": "CRM Software",
    "categoryPath": "Sales Tools > CRM Software",
    "csvUrl": "https://supaintent.com/ai-brand-index/data/sales-tools-crm-software.csv",
    "generatedBy": "SupaIntent AI Brand Index",
    "jsonUrl": "https://supaintent.com/ai-brand-index/data/sales-tools-crm-software.json",
    "methodologyUrl": "https://supaintent.com/ai-brand-index/methodology",
    "providers": {
      "chatgpt": "ChatGPT",
      "google_ai_mode": "Google AI Mode",
      "gemini": "Gemini",
      "perplexity": "Perplexity"
    },
    "refreshDate": "2026-10-11",
    "slug": "sales-tools-crm-software",
    "snapshots": [
      "2026-06-28",
      "2026-07-05",
      "2026-07-12",
      "2026-07-19",
      "2026-07-26",
      "2026-08-02",
      "2026-08-09",
      "2026-08-16",
      "2026-08-23",
      "2026-08-30",
      "2026-09-06",
      "2026-09-13",
      "2026-09-20",
      "2026-09-27",
      "2026-10-04",
      "2026-10-11"
    ]
  },
  "summary": {
    "brandCount": 15,
    "citedSourceCount": 26,
    "currentLeader": "Salesforce",
    "officialBrandSiteCitationShare": 12,
    "sourceMentionTotal": 78,
    "topBrandSites": [
      {
        "displayName": "G2",
        "domain": "g2.com"
      },
      {
        "displayName": "Business",
        "domain": "business.com"
      },
      {
        "displayName": "Techvendorindex",
        "domain": "techvendorindex.com"
      }
    ],
    "topBrands": [
      "Salesforce",
      "HubSpot",
      "Microsoft"
    ],
    "updateCadence": "weekly"
  },
  "findings": [
    "As of 11 October 2026, SupaIntent tracked 15 CRM software brands across buying-intent prompts on ChatGPT, Google AI Mode, Gemini and Perplexity. Salesforce appeared in the most answers overall, followed by HubSpot and Microsoft.",
    "Salesforce held the top position, but the ranking below it moved sharply: Creatio and Insightly dropped at least three positions.",
    "No single publisher dominates. The most cited sources are G2, Business and Techvendorindex, which means the citation field is open."
  ],
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        "gemini": 1,
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      }
    },
    {
      "brand": "HubSpot",
      "domain": "hubspot.com",
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      "officialUrl": "https://www.hubspot.com/",
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      }
    },
    {
      "brand": "Microsoft",
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      "officialUrl": "https://www.microsoft.com/en-us/dynamics-365",
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        "gemini": 3,
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      }
    },
    {
      "brand": "Zoho",
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      }
    },
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      "brand": "Pipedrive",
      "domain": "pipedrive.com",
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      "officialUrl": "https://www.pipedrive.com/",
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      "providerPositions": {
        "chatgpt": 5,
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        "gemini": 5,
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      }
    },
    {
      "brand": "Monday.com",
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      "previousPosition": 6,
      "providerPositions": {
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        "gemini": 6,
        "perplexity": null
      }
    },
    {
      "brand": "Freshworks",
      "domain": "freshworks.com",
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      "providerPositions": {
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        "gemini": 7,
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      }
    },
    {
      "brand": "ActiveCampaign",
      "domain": "activecampaign.com",
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      }
    },
    {
      "brand": "SAP",
      "domain": "sap.com",
      "isNew": false,
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      "officialUrl": "https://www.sap.com/products/crm.html",
      "position": 9,
      "previousPosition": 12,
      "providerPositions": {
        "chatgpt": 8,
        "google_ai_mode": null,
        "gemini": 9,
        "perplexity": null
      }
    },
    {
      "brand": "Zendesk",
      "domain": "zendesk.com",
      "isNew": false,
      "movement": -2,
      "officialUrl": "https://zendesk.com",
      "position": 10,
      "previousPosition": 8,
      "providerPositions": {
        "chatgpt": null,
        "google_ai_mode": 6,
        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Oracle NetSuite",
      "domain": "netsuite.com",
      "isNew": false,
      "movement": 0,
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      "previousPosition": 11,
      "providerPositions": {
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        "gemini": 8,
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      }
    },
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      "brand": "Insightly",
      "domain": "insightly.com",
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      }
    },
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      "brand": "Bitrix24",
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      "officialUrl": "https://www.bitrix24.com",
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      "previousPosition": 16,
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        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Close",
      "domain": "close.com",
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      "officialUrl": "https://www.close.com/",
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        "gemini": null,
        "perplexity": null
      }
    },
    {
      "brand": "Creatio",
      "domain": "creatio.com",
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      "officialUrl": "https://www.creatio.com",
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      "previousPosition": 9,
      "providerPositions": {
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        "google_ai_mode": null,
        "gemini": 10,
        "perplexity": null
      }
    }
  ],
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      "official": false,
      "position": 1
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    },
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      "position": 3
    },
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      "official": true,
      "position": 4
    },
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      "displayName": "Salesforce",
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      "position": 5
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    },
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      "position": 8
    },
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      "displayName": "Viewpointanalysis",
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      "displayName": "Gartner",
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    },
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      "displayName": "Softwarecompare",
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      "displayName": "Artisan Marketing",
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      "displayName": "Comparevue",
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      "displayName": "LinkedIn",
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      "displayName": "Insightly",
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      "official": true,
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    },
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      "displayName": "Pcmag",
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      "official": false,
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      "displayName": "Pickmysoft",
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      "displayName": "Seedtable",
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      "displayName": "Solutionsreview",
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    }
  ],
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    },
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    },
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    },
    {
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