Dataset size
The latest AI Customer Support Agents Software run found 22 recommended brands and 28 cited sources in AI answers.
AI Customer Support Agents Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the AI Customer Support Agents Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 11 October 2026
Brands
Category coverage
22
ranked across AI engines
Sources
Evidence base
28
domains cited in answers
Brand sites
Official share
34%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Zendesk | 2 |
| Salesforce | 3 |
| Ada | 4 |
| Freshworks | 5 |
What AI tools say about AI Customer Support Agents Software
Movement
What changed this week?
Intercom held the top position, but the ranking below it moved sharply: Forethought and Gorgias dropped at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are G2, Contextrankings and Guides, which means the citation field is open.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Intercom ranks #1 for AI Customer Support Agents Software in the latest SupaIntent AI Brand Index run.
Top brands
Intercom, Zendesk, and Salesforce lead AI Customer Support Agents Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Contextrankings, and Guides are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
Kore.ai6 to #6
Gladly5 to #9
Biggest losses
Moved down this week
Forethought7 to #15
Gorgias3 to #12
Unchanged at the top
Leader held position
Intercomstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #2 | #2 | 0 | #1 | |
| #3 | #3 | #3 | 0 | #2 | |
| #4 | #4 | #4 | 0 | #2 | |
| #5 | #7 | #5 | 2 | #4 | |
| #6 | #12 | #6 | 6 | #4 | |
| #7 | #5 | #7 | 2 | #4 | |
| #8 | #6 | #8 | 2 | #5 | |
| #9 | #14 | #9 | 5 | #7 | |
| #10 | #8 | #10 | 2 | #7 |
Current brand snapshot
22 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | - | | |
| 2 | 0 | #2 | #2 | #2 | - | | |
| 3 | 0 | #3 | #3 | #6 | - | | |
| 4 | 0 | #6 | - | #3 | - | | |
| 5 | +2 | - | #4 | #7 | - | | |
| 6 | +6 | - | - | #4 | - | | |
| 7 | -2 | #4 | - | - | - | | |
| 8 | -2 | #5 | - | - | - | | |
| 9 | +5 | - | - | #5 | - | | |
| 10 | -2 | - | #5 | - | - | | |
| 11 | +4 | - | #6 | - | - | | |
| 12 | -3 | #7 | - | - | - | | |
| 13 | +4 | - | #7 | - | - | | |
| 14 | -3 | - | - | #8 | - | | |
| 15 | -7 | #8 | - | - | - | | |
| 16 | -1 | - | #8 | - | - | | |
| 17 | -4 | - | - | #9 | - | | |
| 18 | -4 | #9 | - | - | - | | |
| 19 | -8 | - | #9 | - | - | | |
| 20 | -5 | - | #10 | - | - | | |
| 21 | -9 | #10 | - | - | - | | |
| 22 | -5 | - | - | #10 | - | |
Current source snapshot
28 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 8 | | |
| 2 | 5 | | |
| 3 | 5 | | |
| 4 | 3 | | |
| 5 | 3 | | |
| 6 | SalesforceOfficial | 2 | |
| 7 | 2 | | |
| 8 | 2 | | |
| 9 | AdaOfficial | 1 | |
| 10 | HappyfoxOfficial | 1 | |
| 11 | CognigyOfficial | 1 | |
| 12 | CraftOfficial | 1 | |
| 13 | DriftOfficial | 1 | |
| 14 | EeselOfficial | 1 | |
| 15 | Em360techOfficial | 1 | |
| 16 | 1 | | |
| 17 | 1 | | |
| 18 | GladlyOfficial | 1 | |
| 19 | HubSpotOfficial | 1 | |
| 20 | InmgOfficial | 1 | |
| 21 | IntercomOfficial | 1 | |
| 22 | KoreOfficial | 1 | |
| 23 | 1 | | |
| 24 | 1 | | |
| 25 | ThecxleadOfficial | 1 | |
| 26 | YellowOfficial | 1 | |
| 27 | 1 | | |
| 28 | ZendeskOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Zendesk | 2 |
| Salesforce | 3 |
| Sierra | 4 |
| Decagon | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | +3 | #2 | - | - | - | | |
| 3 | +5 | #3 | - | - | - | | |
| 4 | -1 | #4 | - | - | - | | |
| 5 | -3 | #5 | - | - | - | | |
| 6 | -2 | #6 | - | - | - | | |
| 7 | +3 | #7 | - | - | - | | |
| 8 | -2 | #8 | - | - | - | | |
| 9 | -1 | #9 | - | - | - | | |
| 10 | New | #10 | - | - | - | |
Current source snapshot
9 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 8 | | |
| 2 | 5 | | |
| 3 | 5 | | |
| 4 | 3 | | |
| 5 | 3 | | |
| 6 | 2 | | |
| 7 | 2 | | |
| 8 | 1 | | |
| 9 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Zendesk | 2 |
| Salesforce | 3 |
| Freshworks | 4 |
| HubSpot | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +2 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | -2 | - | #3 | - | - | | |
| 4 | 0 | - | #4 | - | - | | |
| 5 | -1 | - | #5 | - | - | | |
| 6 | -1 | - | #6 | - | - | | |
| 7 | +2 | - | #7 | - | - | | |
| 8 | 0 | - | #8 | - | - | | |
| 9 | 0 | - | #9 | - | - | | |
| 10 | 0 | - | #10 | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Zendesk | 2 |
| Ada | 3 |
| Kore.ai | 4 |
| Gladly | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | #1 | - | | |
| 2 | 0 | - | - | #2 | - | | |
| 3 | +1 | - | - | #3 | - | | |
| 4 | +5 | - | - | #4 | - | | |
| 5 | +5 | - | - | #5 | - | | |
| 6 | -3 | - | - | #6 | - | | |
| 7 | 0 | - | - | #7 | - | | |
| 8 | New | - | - | #8 | - | | |
| 9 | 0 | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Current source snapshot
10 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | AdaOfficial | 1 | |
| 2 | CognigyOfficial | 1 | |
| 3 | DriftOfficial | 1 | |
| 4 | FreshworksOfficial | 1 | |
| 5 | GladlyOfficial | 1 | |
| 6 | IntercomOfficial | 1 | |
| 7 | KoreOfficial | 1 | |
| 8 | SalesforceOfficial | 1 | |
| 9 | YellowOfficial | 1 | |
| 10 | ZendeskOfficial | 1 | |
Common AI search questions about AI Customer Support Agents Software
Q1
Who leads AI Customer Support Agents Software in AI answers?
Intercom is the most recommended AI customer support agents software brand in the latest AI Brand Index run. The next highest-ranked brands are Zendesk and Salesforce. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for AI Customer Support Agents Software?
The most cited sources for AI customer support agents software recommendations are G2, Contextrankings and Guides, out of 28 tracked sources. No single publisher dominates. The most cited sources are G2, Contextrankings and Guides, which means the citation field is open.
Q3
How fresh is this AI Customer Support Agents Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Forethought, Kore.ai, Gladly and Gorgias moved three or more positions in the AI customer support agents software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: AI Customer Support Agents Software. https://supaintent.com/ai-brand-index/artificial-intelligence-agentic-ai-software-ai-agents-ai-customer-support-agents-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for AI Customer Support Agents Software, including 22 recommended brands and 28 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
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