Dataset size
The latest AI Customer Support Agents Software run found 19 recommended brands and 25 cited sources in AI answers.
AI Customer Support Agents Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the AI Customer Support Agents Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
19
ranked across AI engines
Sources
Evidence base
25
domains cited in answers
Brand sites
Official share
35%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Zendesk | 2 |
| Ada | 3 |
| Freshdesk | 4 |
| Salesforce | 5 |
What AI tools say about AI Customer Support Agents Software
Movement
What changed this week?
Freshdesk entered the index this week directly at position 4.
Sources
Which sources shape AI answers?
Answers in this category lean on vendor pages: Botpress, Freshworks and Intercom are the most cited brand-owned sources, and official domains account for 35% of all citations.
Engines
Do AI engines agree on the leader?
The engines disagree on the leader. ChatGPT names Zendesk and Google AI Mode, Gemini and Perplexity name Intercom first.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Intercom ranks #1 for AI Customer Support Agents Software in the latest SupaIntent AI Brand Index run.
Top brands
Intercom, Zendesk, and Ada lead AI Customer Support Agents Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Botpress, and Fin are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
Freshdesk#4
Drift#9
Biggest gains
Moved up this week
Decagon9 to #7
Unchanged at the top
Leader held position
Intercomstayed #1
Rank history
Weekly rank changes for the current top 10
Current brand snapshot
19 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #2 | #1 | #1 | #1 | | |
| 2 | 0 | #1 | #2 | #2 | #4 | | |
| 3 | +2 | #3 | #4 | #5 | #7 | | |
| 4 | New | #10 | #5 | #7 | #3 | | |
| 5 | -2 | - | #3 | #3 | - | | |
| 6 | +2 | #6 | #6 | #6 | - | | |
| 7 | +9 | #4 | #8 | #8 | - | | |
| 8 | -1 | - | #7 | #4 | - | | |
| 9 | New | - | - | - | #2 | | |
| 10 | 0 | #8 | #9 | #9 | - | | |
| 11 | +8 | #5 | - | #10 | - | | |
| 12 | New | - | - | - | #5 | | |
| 13 | New | - | - | - | #6 | | |
| 14 | New | #7 | - | - | - | | |
| 15 | New | - | - | - | #8 | | |
| 16 | +1 | #9 | - | - | - | | |
| 17 | +3 | - | - | - | #9 | | |
| 18 | New | - | #10 | - | - | | |
| 19 | New | - | - | - | #10 | |
Current source snapshot
25 sources
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Intercom | 2 |
| Ada | 3 |
| Decagon | 4 |
| Sierra | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +2 | #1 | - | - | - | | |
| 2 | -1 | #2 | - | - | - | | |
| 3 | +1 | #3 | - | - | - | | |
| 4 | +6 | #4 | - | - | - | | |
| 5 | +4 | #5 | - | - | - | | |
| 6 | New | #6 | - | - | - | | |
| 7 | New | #7 | - | - | - | | |
| 8 | 0 | #8 | - | - | - | | |
| 9 | New | #9 | - | - | - | | |
| 10 | -5 | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Zendesk | 2 |
| Salesforce | 3 |
| Ada | 4 |
| Freshworks | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | 0 | - | #4 | - | - | | |
| 5 | 0 | - | #5 | - | - | | |
| 6 | +1 | - | #6 | - | - | | |
| 7 | New | - | #7 | - | - | | |
| 8 | New | - | #8 | - | - | | |
| 9 | New | - | #9 | - | - | | |
| 10 | New | - | #10 | - | - | |
Current source snapshot
10 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 9 | | |
| 2 | BotpressOfficial | 2 | |
| 3 | 1 | | |
| 4 | 1 | | |
| 5 | 1 | | |
| 6 | FreshworksOfficial | 1 | |
| 7 | 1 | | |
| 8 | 1 | | |
| 9 | 1 | | |
| 10 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Zendesk | 2 |
| Salesforce | 3 |
| Botpress | 4 |
| Ada | 5 |
Current brand snapshot
10 brands
Current source snapshot
4 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 8 | | |
| 2 | BotpressOfficial | 7 | |
| 3 | 4 | | |
| 4 | FreshworksOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Drift | 2 |
| Freshdesk (Freshworks) | 3 |
| Zendesk | 4 |
| HubSpot Service Hub | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +1 | - | - | - | #1 | | |
| 2 | New | - | - | - | #2 | | |
| 3 | 0 | - | - | - | #3 | | |
| 4 | -3 | - | - | - | #4 | | |
| 5 | 0 | - | - | - | #5 | | |
| 6 | New | - | - | - | #6 | | |
| 7 | New | - | - | - | #7 | | |
| 8 | New | - | - | - | #8 | | |
| 9 | New | - | - | - | #9 | | |
| 10 | New | - | - | - | #10 | |
Current source snapshot
10 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | AdaOfficial | 1 | |
| 2 | MicrosoftOfficial | 1 | |
| 3 | 1 | | |
| 4 | FreshworksOfficial | 1 | |
| 5 | GenesysOfficial | 1 | |
| 6 | HubSpotOfficial | 1 | |
| 7 | IbmOfficial | 1 | |
| 8 | IntercomOfficial | 1 | |
| 9 | LivepersonOfficial | 1 | |
| 10 | ZendeskOfficial | 1 | |
Common AI search questions about AI Customer Support Agents Software
Q1
Who leads AI Customer Support Agents Software in AI answers?
Intercom is the most recommended AI customer support agents software brand in the latest AI Brand Index run. The next highest-ranked brands are Zendesk and Ada. The engines disagree on the leader. ChatGPT names Zendesk and Google AI Mode, Gemini and Perplexity name Intercom first.
Q2
Which cited sources are used for AI Customer Support Agents Software?
The most cited sources for AI customer support agents software recommendations are G2, Botpress and Fin, out of 25 tracked sources. Answers in this category lean on vendor pages: Botpress, Freshworks and Intercom are the most cited brand-owned sources, and official domains account for 35% of all citations. The main independent sources are G2, Fin and Yuma.
Q3
How fresh is this AI Customer Support Agents Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Freshdesk and Drift entered the top 10 and Decagon moved three or more positions in the AI customer support agents software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: AI Customer Support Agents Software. https://supaintent.com/ai-brand-index/artificial-intelligence-agentic-ai-software-ai-agents-ai-customer-support-agents-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for AI Customer Support Agents Software, including 19 recommended brands and 25 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.