Dataset size
The latest Contact Center Outsourcing Service Providers run found 18 recommended brands and 34 cited sources in AI answers.
Contact Center Outsourcing Service Providers
This weekly AI Brand Index shows how AI tools answer buyer questions in the Contact Center Outsourcing Service Providers category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 4 October 2026
Brands
Category coverage
18
ranked across AI engines
Sources
Evidence base
34
domains cited in answers
Brand sites
Official share
40%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Teleperformance | 1 |
| Concentrix | 2 |
| TTEC | 3 |
| TaskUs | 4 |
| Foundever | 5 |
What AI tools say about Contact Center Outsourcing Service Providers
Movement
What changed this week?
Teleperformance held the top position, but the ranking below it moved sharply: Genpact dropped at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are Top Customer Service Companies, Dreamgrow and 1to1media, which means the citation field is open.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Teleperformance ranks #1 for Contact Center Outsourcing Service Providers in the latest SupaIntent AI Brand Index run.
Top brands
Teleperformance, Concentrix, and TTEC lead Contact Center Outsourcing Service Providers across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
Top Customer Service Companies, Dreamgrow, and 1to1media are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
Helpware6 to #9
TaskUs3 to #4
Biggest losses
Moved down this week
Genpact3 to #12
Unchanged at the top
Leader held position
Teleperformancestayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #2 | #2 | 0 | #1 | |
| #3 | #3 | #3 | 0 | #2 | |
| #4 | #7 | #4 | 3 | #4 | |
| #5 | #5 | #5 | 0 | #3 | |
| #6 | #4 | #6 | 2 | #3 | |
| #7 | #6 | #7 | 1 | #6 | |
| #8 | #10 | #8 | 2 | #8 | |
| #9 | #15 | #9 | 6 | #8 | |
| #10 | #8 | #10 | 2 | #7 |
Current brand snapshot
18 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | - | | |
| 2 | 0 | #2 | #2 | #2 | - | | |
| 3 | 0 | #4 | #3 | #3 | - | | |
| 4 | +3 | #9 | #5 | #4 | - | | |
| 5 | 0 | #3 | - | #5 | - | | |
| 6 | -2 | #7 | #4 | - | - | | |
| 7 | -1 | #6 | #8 | - | - | | |
| 8 | +2 | #5 | - | - | - | | |
| 9 | +6 | - | #9 | #8 | - | | |
| 10 | -2 | - | #6 | - | - | | |
| 11 | +1 | - | - | #6 | - | | |
| 12 | -3 | - | #7 | - | - | | |
| 13 | -2 | - | - | #7 | - | | |
| 14 | -1 | #8 | - | - | - | | |
| 15 | +1 | - | - | #9 | - | | |
| 16 | New | - | - | #10 | - | | |
| 17 | -6 | #10 | - | - | - | | |
| 18 | -6 | - | #10 | - | - | |
Current source snapshot
34 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 9 | | |
| 2 | 7 | | |
| 3 | 3 | | |
| 4 | HelpwareOfficial | 3 | |
| 5 | TeleperformanceOfficial | 3 | |
| 6 | 3 | | |
| 7 | 3 | | |
| 8 | ConcentrixOfficial | 2 | |
| 9 | FoundeverOfficial | 2 | |
| 10 | TaskusOfficial | 2 | |
| 11 | TtecOfficial | 2 | |
| 12 | 2 | | |
| 13 | FirstsourceOfficial | 2 | |
| 14 | ShyftoffOfficial | 2 | |
| 15 | TelusdigitalOfficial | 2 | |
| 16 | TranscomOfficial | 2 | |
| 17 | AloricaOfficial | 1 | |
| 18 | BoldrincOfficial | 1 | |
| 19 | 1 | | |
| 20 | 1 | | |
| 21 | 1 | | |
| 22 | 1 | | |
| 23 | 1 | | |
| 24 | 1 | | |
| 25 | IntouchcxOfficial | 1 | |
| 26 | 1 | | |
| 27 | 1 | | |
| 28 | 1 | | |
| 29 | 1 | | |
| 30 | 1 | | |
| 31 | 1 | | |
| 32 | SupportninjaOfficial | 1 | |
| 33 | SutherlandglobalOfficial | 1 | |
| 34 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Teleperformance | 1 |
| Concentrix | 2 |
| Foundever | 3 |
| TTEC | 4 |
| TELUS Digital | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | 0 | #3 | - | - | - | | |
| 4 | 0 | #4 | - | - | - | | |
| 5 | +1 | #5 | - | - | - | | |
| 6 | +1 | #6 | - | - | - | | |
| 7 | -2 | #7 | - | - | - | | |
| 8 | +1 | #8 | - | - | - | | |
| 9 | -1 | #9 | - | - | - | | |
| 10 | -1 | #10 | - | - | - | |
Current source snapshot
14 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 9 | | |
| 2 | 3 | | |
| 3 | 3 | | |
| 4 | FirstsourceOfficial | 2 | |
| 5 | TeleperformanceOfficial | 2 | |
| 6 | TelusdigitalOfficial | 2 | |
| 7 | TranscomOfficial | 2 | |
| 8 | AloricaOfficial | 1 | |
| 9 | ConcentrixOfficial | 1 | |
| 10 | FoundeverOfficial | 1 | |
| 11 | 1 | | |
| 12 | SutherlandglobalOfficial | 1 | |
| 13 | TaskusOfficial | 1 | |
| 14 | TtecOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Teleperformance | 1 |
| Concentrix | 2 |
| TTEC | 3 |
| Alorica | 4 |
| TaskUs | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | 0 | - | #4 | - | - | | |
| 5 | +1 | - | #5 | - | - | | |
| 6 | +1 | - | #6 | - | - | | |
| 7 | +2 | - | #7 | - | - | | |
| 8 | 0 | - | #8 | - | - | | |
| 9 | +1 | - | #9 | - | - | | |
| 10 | -2 | - | #10 | - | - | |
Current source snapshot
14 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 2 | | |
| 2 | 2 | | |
| 3 | HelpwareOfficial | 2 | |
| 4 | 1 | | |
| 5 | 1 | | |
| 6 | 1 | | |
| 7 | 1 | | |
| 8 | 1 | | |
| 9 | 1 | | |
| 10 | 1 | | |
| 11 | 1 | | |
| 12 | 1 | | |
| 13 | 1 | | |
| 14 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Teleperformance | 1 |
| Concentrix | 2 |
| TTEC | 3 |
| TaskUs | 4 |
| Foundever | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +2 | - | - | #1 | - | | |
| 2 | 0 | - | - | #2 | - | | |
| 3 | -2 | - | - | #3 | - | | |
| 4 | +5 | - | - | #4 | - | | |
| 5 | 0 | - | - | #5 | - | | |
| 6 | +3 | - | - | #6 | - | | |
| 7 | +2 | - | - | #7 | - | | |
| 8 | +1 | - | - | #8 | - | | |
| 9 | +1 | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Current source snapshot
13 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 7 | | |
| 2 | ShyftoffOfficial | 2 | |
| 3 | 1 | | |
| 4 | BoldrincOfficial | 1 | |
| 5 | ConcentrixOfficial | 1 | |
| 6 | FoundeverOfficial | 1 | |
| 7 | HelpwareOfficial | 1 | |
| 8 | IntouchcxOfficial | 1 | |
| 9 | 1 | | |
| 10 | SupportninjaOfficial | 1 | |
| 11 | TaskusOfficial | 1 | |
| 12 | TeleperformanceOfficial | 1 | |
| 13 | TtecOfficial | 1 | |
Common AI search questions about Contact Center Outsourcing Service Providers
Q1
Who leads Contact Center Outsourcing Service Providers in AI answers?
Teleperformance is the most recommended contact center outsourcing service providers brand in the latest AI Brand Index run. The next highest-ranked brands are Concentrix and TTEC. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for Contact Center Outsourcing Service Providers?
The most cited sources for contact center outsourcing service providers recommendations are Top Customer Service Companies, Dreamgrow and 1to1media, out of 34 tracked sources. No single publisher dominates. The most cited sources are Top Customer Service Companies, Dreamgrow and 1to1media, which means the citation field is open.
Q3
How fresh is this Contact Center Outsourcing Service Providers ranking?
The AI Brand Index updates every Sunday. In the latest run, Helpware, TaskUs and Genpact moved three or more positions in the contact center outsourcing service providers index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Contact Center Outsourcing Service Providers. https://supaintent.com/ai-brand-index/customer-service-contact-center-outsourcing-service-providers
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Contact Center Outsourcing Service Providers, including 18 recommended brands and 34 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
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