Dataset size
The latest Contact Center Outsourcing Service Providers run found 23 recommended brands and 30 cited sources in AI answers.
Contact Center Outsourcing Service Providers
This weekly AI Brand Index shows how AI tools answer buyer questions in the Contact Center Outsourcing Service Providers category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
23
ranked across AI engines
Sources
Evidence base
30
domains cited in answers
Brand sites
Official share
35%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Concentrix | 1 |
| Teleperformance | 2 |
| Alorica | 3 |
| TTEC | 4 |
| Foundever | 5 |
What AI tools say about Contact Center Outsourcing Service Providers
Movement
What changed this week?
Concentrix overtook Teleperformance this week to take the top position.
Sources
Which sources shape AI answers?
Answers in this category lean on vendor pages: Shyftoff, Foundever and Ttec are the most cited brand-owned sources, and official domains account for 35% of all citations.
Engines
Do AI engines agree on the leader?
The engines disagree on the leader. ChatGPT names TP (Teleperformance), which does not appear in the top five of any other engine, Google AI Mode and Gemini both name Teleperformance first, and Perplexity names Concentrix.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Concentrix ranks #1 for Contact Center Outsourcing Service Providers in the latest SupaIntent AI Brand Index run.
Top brands
Concentrix, Teleperformance, and Alorica lead Contact Center Outsourcing Service Providers across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
Mordorintelligence, Helpware, and Shyftoff are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
- TPTPTeleperformance) (#7
Transcom#9
Sitel Group#10
Biggest losses
Moved down this week
Atento12 to #20
Sutherland3 to #12
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #3 | #1 | 2 | #1 | |
| #2 | #1 | #2 | 1 | #1 | |
| #3 | #5 | #3 | 2 | #3 | |
| #4 | #2 | #4 | 2 | #2 | |
| #5 | #4 | #5 | 1 | #3 | |
| #6 | #6 | #6 | 0 | #6 | |
| #7 | New | #7 | New | #7 | |
| #8 | #10 | #8 | 2 | #8 | |
| #9 | New | #9 | New | #9 | |
| #10 | New | #10 | New | #10 |
Current brand snapshot
23 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +2 | #2 | #2 | #2 | #1 | | |
| 2 | -1 | - | #1 | #1 | #2 | | |
| 3 | +2 | #5 | #5 | #6 | #3 | | |
| 4 | -2 | #4 | #3 | #3 | - | | |
| 5 | -1 | #3 | #4 | #4 | - | | |
| 6 | 0 | #8 | #6 | #5 | - | | |
| 7 | New | #1 | - | - | - | | |
| 8 | +2 | - | #8 | - | #5 | | |
| 9 | New | #9 | - | - | #6 | | |
| 10 | New | - | - | - | #4 | | |
| 11 | +2 | - | #9 | #7 | - | | |
| 12 | -3 | #6 | - | - | - | | |
| 13 | +10 | - | - | - | #7 | | |
| 14 | -2 | #7 | - | - | - | | |
| 15 | New | - | #7 | - | - | | |
| 16 | New | [B [Brand] Wettbewerbsfähig | - | - | - | #8 | |
| 17 | New | - | - | #8 | - | | |
| 18 | -3 | - | - | #9 | - | | |
| 19 | -3 | - | - | - | #9 | | |
| 20 | -12 | #10 | - | - | - | | |
| 21 | New | - | - | - | #10 | | |
| 22 | New | - | - | #10 | - | | |
| 23 | New | - | #10 | - | - | |
Current source snapshot
30 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 8 | | |
| 2 | 7 | | |
| 3 | ShyftoffOfficial | 7 | |
| 4 | 7 | | |
| 5 | 6 | | |
| 6 | 3 | | |
| 7 | FoundeverOfficial | 2 | |
| 8 | TtecOfficial | 2 | |
| 9 | 2 | | |
| 10 | 2 | | |
| 11 | AloricaOfficial | 1 | |
| 12 | 1 | | |
| 13 | AtentoOfficial | 1 | |
| 14 | 1 | | |
| 15 | ConcentrixOfficial | 1 | |
| 16 | 1 | | |
| 17 | GenpactOfficial | 1 | |
| 18 | 1 | | |
| 19 | 1 | | |
| 20 | 1 | | |
| 21 | TaskusOfficial | 1 | |
| 22 | 1 | | |
| 23 | LiveopsOfficial | 1 | |
| 24 | TaskusOfficial | 1 | |
| 25 | TeleperformanceOfficial | 1 | |
| 26 | TelusdigitalOfficial | 1 | |
| 27 | TelusinternationalOfficial | 1 | |
| 28 | TranscomOfficial | 1 | |
| 29 | 1 | | |
| 30 | WorkingsolutionsOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| TP (Teleperformance) | 1 |
| Concentrix | 2 |
| Foundever | 3 |
| TTEC | 4 |
| Alorica | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | New | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | 0 | #3 | - | - | - | | |
| 4 | 0 | #4 | - | - | - | | |
| 5 | +1 | #5 | - | - | - | | |
| 6 | +2 | #6 | - | - | - | | |
| 7 | -2 | #7 | - | - | - | | |
| 8 | New | #8 | - | - | - | | |
| 9 | New | #9 | - | - | - | | |
| 10 | 0 | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Teleperformance | 1 |
| Concentrix | 2 |
| TTEC | 3 |
| Foundever | 4 |
| Alorica | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | +2 | - | #4 | - | - | | |
| 5 | 0 | - | #5 | - | - | | |
| 6 | -2 | - | #6 | - | - | | |
| 7 | New | - | #7 | - | - | | |
| 8 | New | - | #8 | - | - | | |
| 9 | New | - | #9 | - | - | | |
| 10 | New | - | #10 | - | - | |
Current source snapshot
10 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | AloricaOfficial | 1 | |
| 2 | ConcentrixOfficial | 1 | |
| 3 | FoundeverOfficial | 1 | |
| 4 | GenpactOfficial | 1 | |
| 5 | LiveopsOfficial | 1 | |
| 6 | TaskusOfficial | 1 | |
| 7 | TeleperformanceOfficial | 1 | |
| 8 | TelusinternationalOfficial | 1 | |
| 9 | TtecOfficial | 1 | |
| 10 | WorkingsolutionsOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Teleperformance | 1 |
| Concentrix | 2 |
| TTEC | 3 |
| Foundever | 4 |
| TaskUs | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | #1 | - | | |
| 2 | New | - | - | #2 | - | | |
| 3 | 0 | - | - | #3 | - | | |
| 4 | 0 | - | - | #4 | - | | |
| 5 | -3 | - | - | #5 | - | | |
| 6 | New | - | - | #6 | - | | |
| 7 | -1 | - | - | #7 | - | | |
| 8 | New | - | - | #8 | - | | |
| 9 | -2 | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Concentrix | 1 |
| Teleperformance | 2 |
| Alorica | 3 |
| Sitel Group | 4 |
| Genpact | 5 |
[Brand] Wettbewerbsfähig
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +1 | - | - | - | #1 | | |
| 2 | -1 | - | - | - | #2 | | |
| 3 | 0 | - | - | - | #3 | | |
| 4 | New | - | - | - | #4 | | |
| 5 | 0 | - | - | - | #5 | | |
| 6 | New | - | - | - | #6 | | |
| 7 | +3 | - | - | - | #7 | | |
| 8 | New | [B [Brand] Wettbewerbsfähig | - | - | - | #8 | |
| 9 | New | - | - | - | #9 | | |
| 10 | New | - | - | - | #10 | |
Current source snapshot
10 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 7 | | |
| 2 | 3 | | |
| 3 | 2 | | |
| 4 | 1 | | |
| 5 | 1 | | |
| 6 | 1 | | |
| 7 | 1 | | |
| 8 | 1 | | |
| 9 | 1 | | |
| 10 | 1 | |
Common AI search questions about Contact Center Outsourcing Service Providers
Q1
Who leads Contact Center Outsourcing Service Providers in AI answers?
Concentrix is the most recommended contact center outsourcing service providers brand in the latest AI Brand Index run. The next highest-ranked brands are Teleperformance and Alorica. The engines disagree on the leader. ChatGPT names TP (Teleperformance), Google AI Mode and Gemini both name Teleperformance first, and Perplexity names Concentrix.
Q2
Which cited sources are used for Contact Center Outsourcing Service Providers?
The most cited sources for contact center outsourcing service providers recommendations are Mordorintelligence, Helpware and Shyftoff, out of 30 tracked sources. Answers in this category lean on vendor pages: Shyftoff, Foundever and Ttec are the most cited brand-owned sources, and official domains account for 35% of all citations. The main independent sources are Mordorintelligence, Helpware and Statista.
Q3
How fresh is this Contact Center Outsourcing Service Providers ranking?
The AI Brand Index updates every Sunday. In the latest run, TP (Teleperformance), Transcom and Sitel Group entered the top 10 and Atento and Sutherland moved three or more positions in the contact center outsourcing service providers index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Contact Center Outsourcing Service Providers. https://supaintent.com/ai-brand-index/customer-service-contact-center-outsourcing-service-providers
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Contact Center Outsourcing Service Providers, including 23 recommended brands and 30 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.