Dataset size
The latest Help Desk Software run found 17 recommended brands and 16 cited sources in AI answers.
Help Desk Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the Help Desk Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
17
ranked across AI engines
Sources
Evidence base
16
domains cited in answers
Brand sites
Official share
8%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Freshdesk | 2 |
| Zoho Desk | 3 |
| ServiceNow | 4 |
| Intercom | 5 |
What AI tools say about Help Desk Software
Movement
What changed this week?
Zendesk held the top position, but the ranking below it moved sharply: Jira Service Management dropped at least three positions.
Sources
Which sources shape AI answers?
Review platforms shape this category: G2, Capterra and Software Advice are the most cited review sources, and review platforms account for 40% of all citations.
Engines
Do AI engines agree on the leader?
All four engines name Zendesk first, which is unusual: in most categories the engines disagree.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Zendesk ranks #1 for Help Desk Software in the latest SupaIntent AI Brand Index run.
Top brands
Zendesk, Freshdesk, and Zoho Desk lead Help Desk Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Topickz, and Capterra are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
Kayako4 to #9
ServiceNow3 to #4
Biggest losses
Moved down this week
Jira Service Management4 to #8
Unchanged at the top
Leader held position
Zendeskstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #2 | #2 | 0 | #2 | |
| #3 | #3 | #3 | 0 | #3 | |
| #4 | #7 | #4 | 3 | #4 | |
| #5 | #6 | #5 | 1 | #5 | |
| #6 | #5 | #6 | 1 | #5 | |
| #7 | #8 | #7 | 1 | #6 | |
| #8 | #4 | #8 | 4 | #4 | |
| #9 | #13 | #9 | 4 | #9 | |
| #10 | #9 | #10 | 1 | #3 |
Current brand snapshot
17 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | #1 | | |
| 2 | 0 | #2 | #2 | #2 | #2 | | |
| 3 | 0 | #3 | #3 | #3 | #4 | | |
| 4 | +3 | - | #6 | #4 | #3 | | |
| 5 | +1 | #4 | #8 | #7 | #7 | | |
| 6 | -1 | #6 | #5 | - | #6 | | |
| 7 | +1 | #7 | #7 | #6 | #9 | | |
| 8 | -4 | #10 | #4 | #5 | - | | |
| 9 | +4 | - | - | - | #5 | | |
| 10 | -1 | #5 | - | - | - | | |
| 11 | +4 | #8 | - | #9 | - | | |
| 12 | +2 | #9 | #9 | - | - | | |
| 13 | New | - | - | - | #8 | | |
| 14 | -3 | - | - | #8 | - | | |
| 15 | -3 | #2 | #2 | #2 | - | | |
| 16 | 0 | - | #10 | - | - | | |
| 17 | New | - | - | - | #10 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Freshdesk | 2 |
| Zoho Desk | 3 |
| Intercom | 4 |
| Salesforce Service Cloud | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | +3 | #3 | - | - | - | | |
| 4 | +4 | #4 | - | - | - | | |
| 5 | New | #5 | - | - | - | | |
| 6 | +3 | #6 | - | - | - | | |
| 7 | 0 | #7 | - | - | - | | |
| 8 | New | #8 | - | - | - | | |
| 9 | New | #9 | - | - | - | | |
| 10 | -7 | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Freshdesk | 2 |
| Zoho Desk | 3 |
| Jira Service Management | 4 |
| HubSpot Service Hub | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | 0 | - | #4 | - | - | | |
| 5 | +3 | - | #5 | - | - | | |
| 6 | -1 | - | #6 | - | - | | |
| 7 | 0 | - | #7 | - | - | | |
| 8 | -2 | - | #8 | - | - | | |
| 9 | +1 | - | #9 | - | - | | |
| 10 | New | - | #10 | - | - | |
Current source snapshot
3 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 4 | | |
| 2 | 4 | | |
| 3 | 2 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Freshdesk | 2 |
| Zoho Desk | 3 |
| ServiceNow | 4 |
| Jira Service Management | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | #1 | - | | |
| 2 | 0 | - | - | #2 | - | | |
| 3 | 0 | - | - | #3 | - | | |
| 4 | New | - | - | #4 | - | | |
| 5 | +1 | - | - | #5 | - | | |
| 6 | +2 | - | - | #6 | - | | |
| 7 | -2 | - | - | #7 | - | | |
| 8 | +1 | - | - | #8 | - | | |
| 9 | +1 | - | - | #9 | - | | |
| 10 | New | - | - | #2 | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Freshdesk | 2 |
| ServiceNow | 3 |
| Zoho Desk | 4 |
| Kayako | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | - | #1 | | |
| 2 | 0 | - | - | - | #2 | | |
| 3 | New | - | - | - | #3 | | |
| 4 | -1 | - | - | - | #4 | | |
| 5 | +2 | - | - | - | #5 | | |
| 6 | -2 | - | - | - | #6 | | |
| 7 | -1 | - | - | - | #7 | | |
| 8 | New | - | - | - | #8 | | |
| 9 | New | - | - | - | #9 | | |
| 10 | New | - | - | - | #10 | |
Current source snapshot
5 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 4 | | |
| 2 | 2 | | |
| 3 | 2 | | |
| 4 | 1 | | |
| 5 | ZendeskOfficial | 1 | |
Common AI search questions about Help Desk Software
Q1
Who leads Help Desk Software in AI answers?
Zendesk is the most recommended help desk software brand in the latest AI Brand Index run. The next highest-ranked brands are Freshdesk and Zoho Desk. All four engines name Zendesk first, which is unusual: in most categories the engines disagree.
Q2
Which cited sources are used for Help Desk Software?
The most cited sources for help desk software recommendations are G2, Topickz and Capterra, out of 16 tracked sources. Review platforms shape this category: G2, Capterra and Software Advice are the most cited review sources, and review platforms account for 40% of all citations.
Q3
How fresh is this Help Desk Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Jira Service Management, Kayako and ServiceNow moved three or more positions in the help desk software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Help Desk Software. https://supaintent.com/ai-brand-index/customer-service-help-desk-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Help Desk Software, including 17 recommended brands and 16 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.