Dataset size
The latest Conversational Commerce Platforms run found 19 recommended brands and 24 cited sources in AI answers.
Conversational Commerce Platforms
This weekly AI Brand Index shows how AI tools answer buyer questions in the Conversational Commerce Platforms category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 4 October 2026
Brands
Category coverage
19
ranked across AI engines
Sources
Evidence base
24
domains cited in answers
Brand sites
Official share
29%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gorgias | 1 |
| Intercom | 2 |
| Tidio | 3 |
| Insider | 4 |
| ManyChat | 5 |
What AI tools say about Conversational Commerce Platforms
Movement
What changed this week?
Gorgias held the top position, but the ranking below it moved sharply: Chatfuel, Zendesk, Bloomreach and LiveChat dropped at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are G2, Omni24 and Startupstash, which means the citation field is open.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Gorgias ranks #1 for Conversational Commerce Platforms in the latest SupaIntent AI Brand Index run.
Top brands
Gorgias, Intercom, and Tidio lead Conversational Commerce Platforms across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Omni24, and Startupstash are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
LivePerson15 to #7
ManyChat7 to #5
Biggest losses
Moved down this week
Chatfuel11 to #18
Zendesk8 to #10
Bloomreach3 to #6
LiveChat3 to #13
Unchanged at the top
Leader held position
Gorgiasstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #4 | #2 | 2 | #1 | |
| #3 | #5 | #3 | 2 | #3 | |
| #4 | #6 | #4 | 2 | #1 | |
| #5 | #12 | #5 | 7 | #1 | |
| #6 | #3 | #6 | 3 | #2 | |
| #7 | #22 | #7 | 15 | #1 | |
| #8 | #7 | #8 | 1 | #3 | |
| #9 | #8 | #9 | 1 | #3 | |
| #10 | #2 | #10 | 8 | #1 |
Current brand snapshot
19 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | - | | |
| 2 | +2 | - | #2 | #2 | - | | |
| 3 | +2 | - | #3 | #3 | - | | |
| 4 | +2 | #2 | #5 | - | - | | |
| 5 | +7 | - | #4 | #4 | - | | |
| 6 | -3 | #3 | #6 | - | - | | |
| 7 | +15 | #8 | #8 | #5 | - | | |
| 8 | -1 | #4 | - | - | - | | |
| 9 | -1 | - | #7 | #9 | - | | |
| 10 | -8 | #7 | #9 | - | - | | |
| 11 | +3 | #5 | - | - | - | | |
| 12 | +3 | - | - | #6 | - | | |
| 13 | -3 | #6 | - | - | - | | |
| 14 | +2 | - | - | #7 | - | | |
| 15 | +3 | - | - | #8 | - | | |
| 16 | -2 | #9 | - | - | - | | |
| 17 | -6 | #10 | - | - | - | | |
| 18 | -11 | - | #10 | - | - | | |
| 19 | +4 | - | - | #10 | - | |
Current source snapshot
24 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 16 | | |
| 2 | 5 | | |
| 3 | 5 | | |
| 4 | BloomreachOfficial | 4 | |
| 5 | 3 | | |
| 6 | 2 | | |
| 7 | 2 | | |
| 8 | 2 | | |
| 9 | ChatfuelOfficial | 1 | |
| 10 | DriftOfficial | 1 | |
| 11 | GengageOfficial | 1 | |
| 12 | GorgiasOfficial | 1 | |
| 13 | InsideroneOfficial | 1 | |
| 14 | IntercomOfficial | 1 | |
| 15 | LivepersonOfficial | 1 | |
| 16 | ManychatOfficial | 1 | |
| 17 | 1 | | |
| 18 | SprinklrOfficial | 1 | |
| 19 | 1 | | |
| 20 | TidioOfficial | 1 | |
| 21 | TwixorOfficial | 1 | |
| 22 | 1 | | |
| 23 | 1 | | |
| 24 | ZendeskOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gorgias | 1 |
| Insider | 2 |
| Bloomreach | 3 |
| Sprinklr | 4 |
| Twixor | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | +1 | #3 | - | - | - | | |
| 4 | 0 | #4 | - | - | - | | |
| 5 | +2 | #5 | - | - | - | | |
| 6 | -1 | #6 | - | - | - | | |
| 7 | -4 | #7 | - | - | - | | |
| 8 | +2 | #8 | - | - | - | | |
| 9 | 0 | #9 | - | - | - | | |
| 10 | -4 | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gorgias | 1 |
| Intercom | 2 |
| Tidio | 3 |
| ManyChat | 4 |
| Insider | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | +3 | - | #2 | - | - | | |
| 3 | +4 | - | #3 | - | - | | |
| 4 | -1 | - | #4 | - | - | | |
| 5 | -2 | - | #5 | - | - | | |
| 6 | -4 | - | #6 | - | - | | |
| 7 | -1 | - | #7 | - | - | | |
| 8 | -1 | - | #8 | - | - | | |
| 9 | -5 | - | #9 | - | - | | |
| 10 | -6 | - | #10 | - | - | |
Current source snapshot
12 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 5 | | |
| 2 | BloomreachOfficial | 4 | |
| 3 | 2 | | |
| 4 | ChatfuelOfficial | 1 | |
| 5 | DriftOfficial | 1 | |
| 6 | GorgiasOfficial | 1 | |
| 7 | IntercomOfficial | 1 | |
| 8 | LivepersonOfficial | 1 | |
| 9 | ManychatOfficial | 1 | |
| 10 | TidioOfficial | 1 | |
| 11 | UseinsiderOfficial | 1 | |
| 12 | ZendeskOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gorgias | 1 |
| Intercom | 2 |
| Tidio | 3 |
| ManyChat | 4 |
| LivePerson | 5 |
Current brand snapshot
10 brands
Current source snapshot
7 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 5 | | |
| 2 | 3 | | |
| 3 | 2 | | |
| 4 | 2 | | |
| 5 | 1 | | |
| 6 | 1 | | |
| 7 | 1 | |
Common AI search questions about Conversational Commerce Platforms
Q1
Who leads Conversational Commerce Platforms in AI answers?
Gorgias is the most recommended conversational commerce platforms brand in the latest AI Brand Index run. The next highest-ranked brands are Intercom and Tidio. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for Conversational Commerce Platforms?
The most cited sources for conversational commerce platforms recommendations are G2, Omni24 and Startupstash, out of 24 tracked sources. No single publisher dominates. The most cited sources are G2, Omni24 and Startupstash, which means the citation field is open.
Q3
How fresh is this Conversational Commerce Platforms ranking?
The AI Brand Index updates every Sunday. In the latest run, LivePerson, Chatfuel, Zendesk, ManyChat and Bloomreach and 1 other brand moved three or more positions in the conversational commerce platforms index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Conversational Commerce Platforms. https://supaintent.com/ai-brand-index/commerce-e-commerce-software-conversational-commerce-platforms
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Conversational Commerce Platforms, including 19 recommended brands and 24 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
[ get started ]
Make AI Search your next revenue channel
Track and optimize visibility in ChatGPT, Gemini and other AI Search engines to drive traffic to your website that converts.