Dataset size
The latest Conversational Commerce Platforms run found 23 recommended brands and 22 cited sources in AI answers.
Conversational Commerce Platforms
This weekly AI Brand Index shows how AI tools answer buyer questions in the Conversational Commerce Platforms category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
23
ranked across AI engines
Sources
Evidence base
22
domains cited in answers
Brand sites
Official share
17%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gorgias | 1 |
| Intercom | 2 |
| Insider One | 3 |
| Zendesk | 4 |
| Bloomreach | 5 |
What AI tools say about Conversational Commerce Platforms
Movement
What changed this week?
Gorgias overtook Zendesk this week to take the top position.
Sources
Which sources shape AI answers?
Review platforms shape this category: G2, Capterra and G2 are the most cited review sources, and review platforms account for 60% of all citations.
Engines
Do AI engines agree on the leader?
The engines disagree on the leader. ChatGPT and Gemini both name Insider One first, Google AI Mode names Gorgias, and Perplexity names Intercom.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Gorgias ranks #1 for Conversational Commerce Platforms in the latest SupaIntent AI Brand Index run.
Top brands
Gorgias, Intercom, and Insider One lead Conversational Commerce Platforms across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Chatbot, and Guideflow are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
Insider One#3
Ada#9
Biggest gains
Moved up this week
Sprinklr3 to #10
Biggest losses
Moved down this week
Zendesk3 to #4
ManyChat3 to #7
Tidio3 to #8
Drift3 to #11
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #3 | #1 | 2 | #1 | |
| #2 | #2 | #2 | 0 | #1 | |
| #3 | New | #3 | New | #3 | |
| #4 | #1 | #4 | 3 | #1 | |
| #5 | #6 | #5 | 1 | #5 | |
| #6 | #7 | #6 | 1 | #1 | |
| #7 | #4 | #7 | 3 | #1 | |
| #8 | #5 | #8 | 3 | #3 | |
| #9 | New | #9 | New | #9 | |
| #10 | #13 | #10 | 3 | #4 |
Current brand snapshot
23 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +2 | #2 | #1 | #2 | - | | |
| 2 | 0 | - | #3 | #3 | #1 | | |
| 3 | New | #1 | #6 | #1 | - | | |
| 4 | -3 | #3 | - | #7 | #3 | | |
| 5 | +1 | #8 | #2 | #6 | - | | |
| 6 | +1 | #6 | #4 | - | #7 | | |
| 7 | -3 | - | - | #4 | #4 | | |
| 8 | -3 | - | #5 | #5 | #10 | | |
| 9 | New | #7 | - | - | #5 | | |
| 10 | +3 | #5 | - | #8 | - | | |
| 11 | -3 | - | - | - | #2 | | |
| 12 | +2 | #4 | - | - | - | | |
| 13 | New | - | - | - | #6 | | |
| 14 | +12 | - | #7 | - | - | | |
| 15 | +2 | - | - | - | #8 | | |
| 16 | New | - | #8 | - | - | | |
| 17 | +6 | - | - | #9 | - | | |
| 18 | New | - | - | - | #9 | | |
| 19 | +5 | - | #9 | - | - | | |
| 20 | New | #9 | - | - | - | | |
| 21 | New | - | - | #10 | - | | |
| 22 | -7 | - | #10 | - | - | | |
| 23 | -4 | #10 | - | - | - | |
Current source snapshot
22 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 39 | | |
| 2 | 5 | | |
| 3 | 3 | | |
| 4 | BloomreachOfficial | 2 | |
| 5 | InsideroneOfficial | 2 | |
| 6 | LivepersonOfficial | 2 | |
| 7 | 2 | | |
| 8 | 2 | | |
| 9 | 2 | | |
| 10 | 1 | | |
| 11 | 1 | | |
| 12 | 1 | | |
| 13 | 1 | | |
| 14 | FreshworksOfficial | 1 | |
| 15 | 1 | | |
| 16 | HubSpotOfficial | 1 | |
| 17 | IbmOfficial | 1 | |
| 18 | 1 | | |
| 19 | 1 | | |
| 20 | TidioOfficial | 1 | |
| 21 | ZendeskOfficial | 1 | |
| 22 | ZoovuOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Insider One | 1 |
| Gorgias | 2 |
| Zendesk for Customer Service | 3 |
| Sobot | 4 |
| Sprinklr Service | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | New | #1 | - | - | - | | |
| 2 | New | #2 | - | - | - | | |
| 3 | New | #3 | - | - | - | | |
| 4 | +1 | #4 | - | - | - | | |
| 5 | -1 | #5 | - | - | - | | |
| 6 | -3 | #6 | - | - | - | | |
| 7 | New | #7 | - | - | - | | |
| 8 | +1 | #8 | - | - | - | | |
| 9 | New | #9 | - | - | - | | |
| 10 | -3 | #10 | - | - | - | |
Current source snapshot
4 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 16 | | |
| 2 | 2 | | |
| 3 | BloomreachOfficial | 1 | |
| 4 | LivepersonOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gorgias | 1 |
| Bloomreach | 2 |
| Intercom | 3 |
| LivePerson | 4 |
| Tidio | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | +4 | - | #4 | - | - | | |
| 5 | 0 | - | #5 | - | - | | |
| 6 | New | - | #6 | - | - | | |
| 7 | +3 | - | #7 | - | - | | |
| 8 | New | - | #8 | - | - | | |
| 9 | 0 | - | #9 | - | - | | |
| 10 | New | - | #10 | - | - | |
Current source snapshot
8 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 10 | | |
| 2 | 3 | | |
| 3 | 2 | | |
| 4 | 1 | | |
| 5 | 1 | | |
| 6 | 1 | | |
| 7 | 1 | | |
| 8 | ZoovuOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Insider One | 1 |
| Gorgias | 2 |
| Intercom | 3 |
| ManyChat | 4 |
| Tidio | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | New | - | - | #1 | - | | |
| 2 | -1 | - | - | #2 | - | | |
| 3 | -1 | - | - | #3 | - | | |
| 4 | 0 | - | - | #4 | - | | |
| 5 | -2 | - | - | #5 | - | | |
| 6 | New | - | - | #6 | - | | |
| 7 | -2 | - | - | #7 | - | | |
| 8 | New | - | - | #8 | - | | |
| 9 | 0 | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Current source snapshot
5 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 5 | | |
| 2 | 4 | | |
| 3 | BloomreachOfficial | 1 | |
| 4 | 1 | | |
| 5 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Intercom | 1 |
| Drift | 2 |
| Zendesk (Answer Bot) | 3 |
| ManyChat | 4 |
| Ada | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +2 | - | - | - | #1 | | |
| 2 | +4 | - | - | - | #2 | | |
| 3 | New | - | - | - | #3 | | |
| 4 | +5 | - | - | - | #4 | | |
| 5 | New | - | - | - | #5 | | |
| 6 | New | - | - | - | #6 | | |
| 7 | New | - | - | - | #7 | | |
| 8 | -1 | - | - | - | #8 | | |
| 9 | New | - | - | - | #9 | | |
| 10 | New | - | - | - | #10 | |
Current source snapshot
11 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 9 | | |
| 2 | 2 | | |
| 3 | AdaOfficial | 1 | |
| 4 | 1 | | |
| 5 | 1 | | |
| 6 | FreshworksOfficial | 1 | |
| 7 | HubSpotOfficial | 1 | |
| 8 | IbmOfficial | 1 | |
| 9 | LivepersonOfficial | 1 | |
| 10 | TidioOfficial | 1 | |
| 11 | ZendeskOfficial | 1 | |
Common AI search questions about Conversational Commerce Platforms
Q1
Who leads Conversational Commerce Platforms in AI answers?
Gorgias is the most recommended conversational commerce platforms brand in the latest AI Brand Index run. The next highest-ranked brands are Intercom and Insider One. The engines disagree on the leader. ChatGPT and Gemini both name Insider One first, Google AI Mode names Gorgias, and Perplexity names Intercom.
Q2
Which cited sources are used for Conversational Commerce Platforms?
The most cited sources for conversational commerce platforms recommendations are G2, Chatbot and Guideflow, out of 22 tracked sources. Review platforms shape this category: G2, Capterra and G2 are the most cited review sources, and review platforms account for 60% of all citations.
Q3
How fresh is this Conversational Commerce Platforms ranking?
The AI Brand Index updates every Sunday. In the latest run, Insider One and Ada entered the top 10 and Zendesk, ManyChat, Tidio, Sprinklr and Drift moved three or more positions in the conversational commerce platforms index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Conversational Commerce Platforms. https://supaintent.com/ai-brand-index/commerce-e-commerce-software-conversational-commerce-platforms
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Conversational Commerce Platforms, including 23 recommended brands and 22 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.