Dataset size
The latest Knowledge Base Software run found 14 recommended brands and 17 cited sources in AI answers.
Knowledge Base Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the Knowledge Base Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 13 September 2026
Brands
Category coverage
14
ranked across AI engines
Sources
Evidence base
17
domains cited in answers
Brand sites
Official share
6%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Document360 | 1 |
| Zendesk | 2 |
| Atlassian | 3 |
| Notion | 4 |
| Helpjuice | 5 |
What AI tools say about Knowledge Base Software
Movement
What changed this week?
Document360 held the top position, but the ranking below it moved sharply: Helpjuice and Intercom dropped at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are G2, Getmacha and Capterra, which means the citation field is open.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Document360 ranks #1 for Knowledge Base Software in the latest SupaIntent AI Brand Index run.
Top brands
Document360, Zendesk, and Atlassian lead Knowledge Base Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Getmacha, and Capterra are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
HubSpot4 to #10
Notion3 to #4
Freshworks3 to #7
Biggest losses
Moved down this week
Helpjuice3 to #5
Intercom3 to #8
Unchanged at the top
Leader held position
Document360stayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #3 | #2 | 1 | #1 | |
| #3 | #4 | #3 | 1 | #1 | |
| #4 | #7 | #4 | 3 | #2 | |
| #5 | #2 | #5 | 3 | #2 | |
| #6 | #6 | #6 | 0 | #2 | |
| #7 | #10 | #7 | 3 | #7 | |
| #8 | #5 | #8 | 3 | #5 | |
| #9 | #8 | #9 | 1 | #6 | |
| #10 | #14 | #10 | 4 | #10 |
Current brand snapshot
14 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #2 | #3 | #3 | - | | |
| 2 | +1 | #1 | #6 | #1 | - | | |
| 3 | +1 | #7 | #1 | #2 | - | | |
| 4 | +3 | #6 | #2 | #4 | - | | |
| 5 | -3 | #3 | #5 | #5 | - | | |
| 6 | 0 | #8 | #4 | #6 | - | | |
| 7 | +3 | #5 | #10 | #7 | - | | |
| 8 | -3 | #4 | - | #10 | - | | |
| 9 | -1 | #9 | - | #8 | - | | |
| 10 | +4 | - | #7 | - | - | | |
| 11 | +3 | - | #8 | - | - | | |
| 12 | -1 | - | - | #9 | - | | |
| 13 | New | - | #9 | - | - | | |
| 14 | -1 | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Document360 | 2 |
| Helpjuice | 3 |
| Intercom | 4 |
| Freshworks | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | 0 | #3 | - | - | - | | |
| 4 | +1 | #4 | - | - | - | | |
| 5 | +5 | #5 | - | - | - | | |
| 6 | +2 | #6 | - | - | - | | |
| 7 | 0 | #7 | - | - | - | | |
| 8 | -2 | #8 | - | - | - | | |
| 9 | -5 | #9 | - | - | - | | |
| 10 | -1 | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Atlassian | 1 |
| Notion | 2 |
| Document360 | 3 |
| Guru | 4 |
| Helpjuice | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +4 | - | #1 | - | - | | |
| 2 | +4 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | +6 | - | #4 | - | - | | |
| 5 | -1 | - | #5 | - | - | | |
| 6 | -5 | - | #6 | - | - | | |
| 7 | +2 | - | #7 | - | - | | |
| 8 | New | - | #8 | - | - | | |
| 9 | New | - | #9 | - | - | | |
| 10 | -3 | - | #10 | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Atlassian | 2 |
| Document360 | 3 |
| Notion | 4 |
| Helpjuice | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +6 | - | - | #1 | - | | |
| 2 | +2 | - | - | #2 | - | | |
| 3 | -2 | - | - | #3 | - | | |
| 4 | +1 | - | - | #4 | - | | |
| 5 | -3 | - | - | #5 | - | | |
| 6 | -3 | - | - | #6 | - | | |
| 7 | New | - | - | #7 | - | | |
| 8 | +2 | - | - | #8 | - | | |
| 9 | New | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Common AI search questions about Knowledge Base Software
Q1
Who leads Knowledge Base Software in AI answers?
Document360 is the most recommended knowledge base software brand in the latest AI Brand Index run. The next highest-ranked brands are Zendesk and Atlassian. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for Knowledge Base Software?
The most cited sources for knowledge base software recommendations are G2, Getmacha and Capterra, out of 17 tracked sources. No single publisher dominates. The most cited sources are G2, Getmacha and Capterra, which means the citation field is open.
Q3
How fresh is this Knowledge Base Software ranking?
The AI Brand Index updates every Sunday. In the latest run, HubSpot, Notion, Helpjuice, Freshworks and Intercom moved three or more positions in the knowledge base software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Knowledge Base Software. https://supaintent.com/ai-brand-index/content-management-knowledge-management-software-knowledge-base-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Knowledge Base Software, including 14 recommended brands and 17 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
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