Dataset size
The latest Contact Center Software run found 16 recommended brands and 15 cited sources in AI answers.
Contact Center Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the Contact Center Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 4 October 2026
Brands
Category coverage
16
ranked across AI engines
Sources
Evidence base
15
domains cited in answers
Brand sites
Official share
16%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Genesys | 1 |
| NICE | 2 |
| Five9 | 3 |
| Talkdesk | 4 |
| Amazon Web Services | 5 |
Amazon Web ServicesWhat AI tools say about Contact Center Software
Movement
What changed this week?
Genesys held the top position, but the ranking below it moved sharply: Zoom, Nextiva and RingCentral dropped at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are G2, Gartner and Outsourceaccelerator, which means the citation field is open.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Genesys ranks #1 for Contact Center Software in the latest SupaIntent AI Brand Index run.
Top brands
Genesys, NICE, and Five9 lead Contact Center Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Gartner, and Outsourceaccelerator are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
Cisco7 to #7
Dialpad5 to #10
Biggest losses
Moved down this week
Zoom6 to #15
Nextiva4 to #11
RingCentral3 to #8
Unchanged at the top
Leader held position
Genesysstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #4 | #2 | 2 | #1 | |
| #3 | #2 | #3 | 1 | #2 | |
| #4 | #3 | #4 | 1 | #3 | |
| #5 | Amazon Web Services | #6 | #5 | 1 | #3 |
| #6 | #8 | #6 | 2 | #6 | |
| #7 | #14 | #7 | 7 | #5 | |
| #8 | #5 | #8 | 3 | #5 | |
| #9 | #11 | #9 | 2 | #5 | |
| #10 | #15 | #10 | 5 | #8 |
Current brand snapshot
16 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | - | | |
| 2 | +2 | #2 | #4 | #2 | - | | |
| 3 | -1 | #3 | #2 | #4 | - | | |
| 4 | -1 | #4 | #3 | #3 | - | | |
| 5 | +1 | #5 | - | #5 | - | | |
| 6 | +2 | - | #7 | #7 | - | | |
| 7 | +7 | #6 | #10 | - | - | | |
| 8 | -3 | #10 | #6 | - | - | | |
| 9 | +2 | - | #5 | - | - | | |
| 10 | +5 | - | #8 | #9 | - | | |
| 11 | -4 | - | #9 | #8 | - | | |
| 12 | -2 | - | - | #6 | - | | |
| 13 | +3 | #7 | - | - | - | | |
| 14 | +1 | #8 | - | - | - | | |
| 15 | -6 | #9 | - | - | - | | |
| 16 | +2 | - | - | #10 | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Genesys | 1 |
| NICE | 2 |
| Five9 | 3 |
| Talkdesk | 4 |
| Amazon Web Services | 5 |
Amazon Web ServicesCurrent brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +1 | #1 | - | - | - | | |
| 2 | -1 | #2 | - | - | - | | |
| 3 | 0 | #3 | - | - | - | | |
| 4 | 0 | #4 | - | - | - | | |
| 5 | 0 | #5 | - | - | - | | |
| 6 | +2 | #6 | - | - | - | | |
| 7 | +3 | #7 | - | - | - | | |
| 8 | +1 | #8 | - | - | - | | |
| 9 | -1 | #9 | - | - | - | | |
| 10 | -3 | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Genesys | 1 |
| Five9 | 2 |
| Talkdesk | 3 |
| NICE | 4 |
| Salesforce | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | -2 | - | #4 | - | - | | |
| 5 | +2 | - | #5 | - | - | | |
| 6 | -2 | - | #6 | - | - | | |
| 7 | -1 | - | #7 | - | - | | |
| 8 | 0 | - | #8 | - | - | | |
| 9 | -3 | - | #9 | - | - | | |
| 10 | -2 | - | #10 | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Genesys | 1 |
| NICE | 2 |
| Talkdesk | 3 |
| Five9 | 4 |
| Amazon Web Services | 5 |
Amazon Web ServicesCurrent brand snapshot
10 brands
Common AI search questions about Contact Center Software
Q1
Who leads Contact Center Software in AI answers?
Genesys is the most recommended contact center software brand in the latest AI Brand Index run. The next highest-ranked brands are NICE and Five9. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for Contact Center Software?
The most cited sources for contact center software recommendations are G2, Gartner and Outsourceaccelerator, out of 15 tracked sources. No single publisher dominates. The most cited sources are G2, Gartner and Outsourceaccelerator, which means the citation field is open.
Q3
How fresh is this Contact Center Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Cisco, Zoom, Dialpad, Nextiva and RingCentral moved three or more positions in the contact center software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Contact Center Software. https://supaintent.com/ai-brand-index/customer-service-call-and-contact-center-software-contact-center-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Contact Center Software, including 16 recommended brands and 15 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
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