Dataset size
The latest Contact Center Software run found 20 recommended brands and 19 cited sources in AI answers.
Contact Center Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the Contact Center Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
20
ranked across AI engines
Sources
Evidence base
19
domains cited in answers
Brand sites
Official share
27%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Genesys | 1 |
| NICE | 2 |
| Five9 | 3 |
| Talkdesk | 4 |
| Amazon Connect | 5 |
Amazon ConnectWhat AI tools say about Contact Center Software
Movement
What changed this week?
Genesys held the top position, but the ranking below it moved sharply: NICE, Cisco and Avaya Aura entered the top 10 this week, while CloudTalk moved at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are Gartner, Audiencescience and G2, which means the citation field is open.
Engines
Do AI engines agree on the leader?
The engines disagree on the leader. ChatGPT and Perplexity both name Genesys first, Google AI Mode names NICE CXone Go to product viewer dialog for this item., which does not appear in the top five of any other engine, and Gemini names Genesys Cloud CX.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Genesys ranks #1 for Contact Center Software in the latest SupaIntent AI Brand Index run.
Top brands
Genesys, NICE, and Five9 lead Contact Center Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
Gartner, Audiencescience, and G2 are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
NICE#2
Cisco#7
Avaya Aura#10
Biggest gains
Moved up this week
CloudTalk4 to #8
Unchanged at the top
Leader held position
Genesysstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | New | #2 | New | #2 | |
| #3 | #2 | #3 | 1 | #2 | |
| #4 | #4 | #4 | 0 | #4 | |
| #5 | Amazon Connect | #5 | #5 | 0 | #5 |
| #6 | #7 | #6 | 1 | #6 | |
| #7 | New | #7 | New | #7 | |
| #8 | #12 | #8 | 4 | #8 | |
| #9 | #10 | #9 | 1 | #9 | |
| #10 | New | #10 | New | #10 |
Current brand snapshot
20 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #2 | #1 | #1 | | |
| 2 | New | #2 | #1 | #2 | #3 | | |
| 3 | -1 | #3 | #4 | #4 | #2 | | |
| 4 | 0 | #4 | #3 | #3 | #7 | | |
| 5 | 0 | #5 | #5 | - | - | | |
| 6 | +1 | - | #6 | #6 | - | | |
| 7 | New | #6 | - | - | #6 | | |
| 8 | +4 | - | #7 | #7 | - | | |
| 9 | +1 | - | #10 | #5 | - | | |
| 10 | New | - | - | - | #4 | | |
| 11 | New | #8 | - | #8 | - | | |
| 12 | New | #7 | #9 | - | - | | |
| 13 | 0 | - | - | - | #5 | | |
| 14 | New | - | #8 | - | - | | |
| 15 | New | - | - | #9 | - | | |
| 16 | New | - | - | - | #8 | | |
| 17 | New | #9 | - | - | - | | |
| 18 | -3 | - | - | - | #9 | | |
| 19 | +3 | #10 | - | - | - | | |
| 20 | New | - | - | #10 | - | |
Current source snapshot
19 sources
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Genesys | 1 |
| NICE | 2 |
| Five9 | 3 |
| Talkdesk | 4 |
| Amazon Web Services | 5 |
Amazon Web ServicesCurrent brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | New | #2 | - | - | - | | |
| 3 | 0 | #3 | - | - | - | | |
| 4 | 0 | #4 | - | - | - | | |
| 5 | New | #5 | - | - | - | | |
| 6 | New | #6 | - | - | - | | |
| 7 | New | #7 | - | - | - | | |
| 8 | New | #8 | - | - | - | | |
| 9 | New | #9 | - | - | - | | |
| 10 | New | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| NICE CXone Go to product viewer dialog for this item. | 1 |
| Genesys Cloud CX | 2 |
| Talkdesk | 3 |
| Five9 | 4 |
| Amazon Connect | 5 |
Amazon ConnectCurrent brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | New | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | +2 | - | #3 | - | - | | |
| 4 | 0 | - | #4 | - | - | | |
| 5 | -2 | - | #5 | - | - | | |
| 6 | +3 | - | #6 | - | - | | |
| 7 | New | - | #7 | - | - | | |
| 8 | New | - | #8 | - | - | | |
| 9 | -2 | - | #9 | - | - | | |
| 10 | -2 | - | #10 | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Genesys Cloud CX | 1 |
| NICE CXone | 2 |
| Talkdesk | 3 |
| Five9 | 4 |
| Nextiva | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +1 | - | - | #1 | - | | |
| 2 | +3 | - | - | #2 | - | | |
| 3 | -2 | - | - | #3 | - | | |
| 4 | New | - | - | #4 | - | | |
| 5 | +3 | - | - | #5 | - | | |
| 6 | -2 | - | - | #6 | - | | |
| 7 | 0 | - | - | #7 | - | | |
| 8 | New | - | - | #8 | - | | |
| 9 | New | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Current source snapshot
5 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 9 | | |
| 2 | 7 | | |
| 3 | 1 | | |
| 4 | 1 | | |
| 5 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Genesys | 1 |
| Five9 | 2 |
| NICE CXone | 3 |
| Avaya Aura | 4 |
| Zendesk Talk | 5 |
Current brand snapshot
9 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +1 | - | - | - | #1 | | |
| 2 | -1 | - | - | - | #2 | | |
| 3 | 0 | - | - | - | #3 | | |
| 4 | New | - | - | - | #4 | | |
| 5 | +2 | - | - | - | #5 | | |
| 6 | +2 | - | - | - | #6 | | |
| 7 | -1 | - | - | - | #7 | | |
| 8 | New | - | - | - | #8 | | |
| 9 | New | - | - | - | #9 | |
Common AI search questions about Contact Center Software
Q1
Who leads Contact Center Software in AI answers?
Genesys is the most recommended contact center software brand in the latest AI Brand Index run. The next highest-ranked brands are NICE and Five9. The engines disagree on the leader. ChatGPT and Perplexity both name Genesys first, Google AI Mode names NICE CXone Go to product viewer dialog for this item., and Gemini names Genesys Cloud CX.
Q2
Which cited sources are used for Contact Center Software?
The most cited sources for contact center software recommendations are Gartner, Audiencescience and G2, out of 19 tracked sources. No single publisher dominates. The most cited sources are Gartner, Audiencescience and G2, which means the citation field is open.
Q3
How fresh is this Contact Center Software ranking?
The AI Brand Index updates every Sunday. In the latest run, NICE, Cisco and Avaya Aura entered the top 10 and CloudTalk moved three or more positions in the contact center software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Contact Center Software. https://supaintent.com/ai-brand-index/customer-service-call-and-contact-center-software-contact-center-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Contact Center Software, including 20 recommended brands and 19 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.