Dataset size
The latest Customer Success Software run found 22 recommended brands and 25 cited sources in AI answers.
Customer Success Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the Customer Success Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
22
ranked across AI engines
Sources
Evidence base
25
domains cited in answers
Brand sites
Official share
31%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| Totango | 2 |
| ChurnZero | 3 |
| Vitally | 4 |
| Planhat | 5 |
What AI tools say about Customer Success Software
Movement
What changed this week?
Gainsight has held the top position since 28 June 2026, and the ranking below it moved little this week.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are Gartner, G2 and Clientsuccess, which means the citation field is open.
Engines
Do AI engines agree on the leader?
All four engines name Gainsight first, which is unusual: in most categories the engines disagree.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Gainsight ranks #1 for Customer Success Software in the latest SupaIntent AI Brand Index run.
Top brands
Gainsight, Totango, and ChurnZero lead Customer Success Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
Gartner, G2, and Clientsuccess are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
Chorus.ai#8
LeanIX#9
Biggest losses
Moved down this week
Catalyst7 to #15
Unchanged at the top
Leader held position
Gainsightstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #3 | #2 | 1 | #2 | |
| #3 | #2 | #3 | 1 | #2 | |
| #4 | #5 | #4 | 1 | #4 | |
| #5 | #4 | #5 | 1 | #4 | |
| #6 | #6 | #6 | 0 | #5 | |
| #7 | #7 | #7 | 0 | #7 | |
| #8 | New | #8 | New | #8 | |
| #9 | New | #9 | New | #9 | |
| #10 | #10 | #10 | 0 | #7 |
Current brand snapshot
22 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | #1 | | |
| 2 | +1 | #3 | #4 | #5 | #3 | | |
| 3 | -1 | #2 | #2 | #2 | - | | |
| 4 | +1 | #5 | #3 | #3 | - | | |
| 5 | -1 | #4 | #5 | #4 | - | | |
| 6 | 0 | #6 | #6 | #6 | - | | |
| 7 | 0 | #7 | #7 | #7 | - | | |
| 8 | New | - | - | - | #2 | | |
| 9 | New | - | - | - | #4 | | |
| 10 | 0 | - | #8 | - | #8 | | |
| 11 | New | - | - | - | #5 | | |
| 12 | +6 | #8 | #9 | - | - | | |
| 13 | -2 | - | - | - | #6 | | |
| 14 | New | - | - | - | #7 | | |
| 15 | -7 | - | - | #8 | - | | |
| 16 | New | - | - | - | #9 | | |
| 17 | New | #9 | - | - | - | | |
| 18 | New | - | - | #9 | - | | |
| 19 | New | - | - | #10 | - | | |
| 20 | New | #10 | - | - | - | | |
| 21 | New | - | - | - | #10 | | |
| 22 | New | - | #10 | - | - | |
Current source snapshot
25 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 16 | | |
| 2 | 10 | | |
| 3 | ClientsuccessOfficial | 9 | |
| 4 | 8 | | |
| 5 | 6 | | |
| 6 | 3 | | |
| 7 | 3 | | |
| 8 | 2 | | |
| 9 | GainsightOfficial | 2 | |
| 10 | CustomerscoreOfficial | 2 | |
| 11 | 2 | | |
| 12 | VitallyOfficial | 2 | |
| 13 | CatalystOfficial | 1 | |
| 14 | 1 | | |
| 15 | ChurnzeroOfficial | 1 | |
| 16 | CustifyOfficial | 1 | |
| 17 | 1 | | |
| 18 | 1 | | |
| 19 | MedalliaOfficial | 1 | |
| 20 | PlanhatOfficial | 1 | |
| 21 | SmartkarrotOfficial | 1 | |
| 22 | StaircaseOfficial | 1 | |
| 23 | TotangoOfficial | 1 | |
| 24 | 1 | | |
| 25 | ZendeskOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| ChurnZero | 2 |
| Totango | 3 |
| Planhat | 4 |
| Vitally | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | 0 | #3 | - | - | - | | |
| 4 | 0 | #4 | - | - | - | | |
| 5 | 0 | #5 | - | - | - | | |
| 6 | 0 | #6 | - | - | - | | |
| 7 | +1 | #7 | - | - | - | | |
| 8 | +2 | #8 | - | - | - | | |
| 9 | New | #9 | - | - | - | | |
| 10 | New | #10 | - | - | - | |
Current source snapshot
7 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 9 | | |
| 2 | 8 | | |
| 3 | 6 | | |
| 4 | ClientsuccessOfficial | 2 | |
| 5 | 1 | | |
| 6 | MedalliaOfficial | 1 | |
| 7 | SmartkarrotOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| ChurnZero | 2 |
| Vitally | 3 |
| Totango | 4 |
| Planhat | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | +1 | - | #4 | - | - | | |
| 5 | -1 | - | #5 | - | - | | |
| 6 | 0 | - | #6 | - | - | | |
| 7 | 0 | - | #7 | - | - | | |
| 8 | 0 | - | #8 | - | - | | |
| 9 | New | - | #9 | - | - | | |
| 10 | New | - | #10 | - | - | |
Current source snapshot
4 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | ClientsuccessOfficial | 6 | |
| 2 | 2 | | |
| 3 | 1 | | |
| 4 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| ChurnZero | 2 |
| Vitally | 3 |
| Planhat | 4 |
| Totango | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | #1 | - | | |
| 2 | 0 | - | - | #2 | - | | |
| 3 | 0 | - | - | #3 | - | | |
| 4 | 0 | - | - | #4 | - | | |
| 5 | 0 | - | - | #5 | - | | |
| 6 | +2 | - | - | #6 | - | | |
| 7 | 0 | - | - | #7 | - | | |
| 8 | -2 | - | - | #8 | - | | |
| 9 | New | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| Chorus.ai | 2 |
| Totango | 3 |
| LeanIX | 4 |
| Returnly | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | - | #1 | | |
| 2 | New | - | - | - | #2 | | |
| 3 | -1 | - | - | - | #3 | | |
| 4 | New | - | - | - | #4 | | |
| 5 | New | - | - | - | #5 | | |
| 6 | New | - | - | - | #6 | | |
| 7 | New | - | - | - | #7 | | |
| 8 | +1 | - | - | - | #8 | | |
| 9 | New | - | - | - | #9 | | |
| 10 | New | - | - | - | #10 | |
Current source snapshot
10 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 6 | | |
| 2 | 3 | | |
| 3 | 3 | | |
| 4 | 2 | | |
| 5 | 1 | | |
| 6 | 1 | | |
| 7 | 1 | | |
| 8 | GainsightOfficial | 1 | |
| 9 | 1 | | |
| 10 | 1 | |
Common AI search questions about Customer Success Software
Q1
Who leads Customer Success Software in AI answers?
Gainsight is the most recommended customer success software brand in the latest AI Brand Index run. The next highest-ranked brands are Totango and ChurnZero. All four engines name Gainsight first, which is unusual: in most categories the engines disagree.
Q2
Which cited sources are used for Customer Success Software?
The most cited sources for customer success software recommendations are Gartner, G2 and Clientsuccess, out of 25 tracked sources. No single publisher dominates. The most cited sources are Gartner, G2 and Clientsuccess, which means the citation field is open.
Q3
How fresh is this Customer Success Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Chorus.ai and LeanIX entered the top 10 and Catalyst moved three or more positions in the customer success software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Customer Success Software. https://supaintent.com/ai-brand-index/customer-service-customer-success-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Customer Success Software, including 22 recommended brands and 25 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.