Dataset size
The latest Customer Success Software run found 14 recommended brands and 7 cited sources in AI answers.
Customer Success Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the Customer Success Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 13 September 2026
Brands
Category coverage
14
ranked across AI engines
Sources
Evidence base
7
domains cited in answers
Brand sites
Official share
30%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| ChurnZero | 2 |
| Totango | 3 |
| Planhat | 4 |
| Vitally | 5 |
What AI tools say about Customer Success Software
Movement
What changed this week?
Gainsight held the top position, but the ranking below it moved sharply: ZapScale dropped at least three positions.
Sources
Which sources shape AI answers?
Review platforms shape this category: G2, TrustRadius and G2 are the most cited review sources, and review platforms account for 53% of all citations.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Gainsight ranks #1 for Customer Success Software in the latest SupaIntent AI Brand Index run.
Top brands
Gainsight, ChurnZero, and Totango lead Customer Success Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Clientsuccess, and Gartner are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
Velaris4 to #8
Freshworks3 to #10
Biggest losses
Moved down this week
ZapScale4 to #13
Unchanged at the top
Leader held position
Gainsightstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #2 | #2 | 0 | #2 | |
| #3 | #4 | #3 | 1 | #3 | |
| #4 | #3 | #4 | 1 | #3 | |
| #5 | #5 | #5 | 0 | #3 | |
| #6 | #7 | #6 | 1 | #5 | |
| #7 | #6 | #7 | 1 | #6 | |
| #8 | #12 | #8 | 4 | #8 | |
| #9 | #8 | #9 | 1 | #7 | |
| #10 | #13 | #10 | 3 | #10 |
Current brand snapshot
14 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | - | | |
| 2 | 0 | #2 | #3 | #2 | - | | |
| 3 | +1 | #4 | #2 | #5 | - | | |
| 4 | -1 | #3 | #5 | #4 | - | | |
| 5 | 0 | #5 | #6 | #3 | - | | |
| 6 | +1 | #10 | #4 | #6 | - | | |
| 7 | -1 | #6 | #7 | #7 | - | | |
| 8 | +4 | #9 | #9 | #10 | - | | |
| 9 | -1 | #7 | - | - | - | | |
| 10 | +3 | - | #8 | - | - | | |
| 11 | +3 | #8 | - | - | - | | |
| 12 | -1 | - | - | #8 | - | | |
| 13 | -4 | - | - | #9 | - | | |
| 14 | -2 | - | #10 | - | - | |
Current source snapshot
7 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 15 | | |
| 2 | ClientsuccessOfficial | 9 | |
| 3 | 6 | | |
| 4 | 4 | | |
| 5 | SkalinOfficial | 3 | |
| 6 | 2 | | |
| 7 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| ChurnZero | 2 |
| Planhat | 3 |
| Totango | 4 |
| Vitally | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | +1 | #3 | - | - | - | | |
| 4 | -1 | #4 | - | - | - | | |
| 5 | 0 | #5 | - | - | - | | |
| 6 | 0 | #6 | - | - | - | | |
| 7 | +1 | #7 | - | - | - | | |
| 8 | +2 | #8 | - | - | - | | |
| 9 | 0 | #9 | - | - | - | | |
| 10 | -3 | #10 | - | - | - | |
Current source snapshot
4 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 14 | | |
| 2 | 4 | | |
| 3 | 1 | | |
| 4 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| Totango | 2 |
| ChurnZero | 3 |
| ClientSuccess | 4 |
| Planhat | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | +3 | - | #2 | - | - | | |
| 3 | -1 | - | #3 | - | - | | |
| 4 | +3 | - | #4 | - | - | | |
| 5 | -2 | - | #5 | - | - | | |
| 6 | -2 | - | #6 | - | - | | |
| 7 | -1 | - | #7 | - | - | | |
| 8 | 0 | - | #8 | - | - | | |
| 9 | +1 | - | #9 | - | - | | |
| 10 | -5 | - | #10 | - | - | |
Current source snapshot
3 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 6 | | |
| 2 | ClientsuccessOfficial | 3 | |
| 3 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Gainsight | 1 |
| ChurnZero | 2 |
| Vitally | 3 |
| Planhat | 4 |
| Totango | 5 |
Current brand snapshot
10 brands
Current source snapshot
3 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | ClientsuccessOfficial | 6 | |
| 2 | SkalinOfficial | 3 | |
| 3 | 1 | |
Common AI search questions about Customer Success Software
Q1
Who leads Customer Success Software in AI answers?
Gainsight is the most recommended customer success software brand in the latest AI Brand Index run. The next highest-ranked brands are ChurnZero and Totango. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for Customer Success Software?
The most cited sources for customer success software recommendations are G2, Clientsuccess and Gartner, out of 7 tracked sources. Review platforms shape this category: G2, TrustRadius and G2 are the most cited review sources, and review platforms account for 53% of all citations.
Q3
How fresh is this Customer Success Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Velaris, ZapScale and Freshworks moved three or more positions in the customer success software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Customer Success Software. https://supaintent.com/ai-brand-index/customer-service-customer-success-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Customer Success Software, including 14 recommended brands and 7 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
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