Dataset size
The latest Live Chat Software run found 16 recommended brands and 16 cited sources in AI answers.
Live Chat Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the Live Chat Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 4 October 2026
Brands
Category coverage
16
ranked across AI engines
Sources
Evidence base
16
domains cited in answers
Brand sites
Official share
18%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Intercom | 2 |
| LiveChat | 3 |
| Freshworks | 4 |
| Tidio | 5 |
What AI tools say about Live Chat Software
Movement
What changed this week?
Zendesk held the top position, but the ranking below it moved sharply: Help Scout entered the top 10 this week, while Crisp, Drift and LivePerson dropped at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are G2, Jotform and Zendesk, which means the citation field is open.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Zendesk ranks #1 for Live Chat Software in the latest SupaIntent AI Brand Index run.
Top brands
Zendesk, Intercom, and LiveChat lead Live Chat Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Jotform, and Zendesk are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
Help Scout#10
Biggest gains
Moved up this week
Tawk.to4 to #7
Biggest losses
Moved down this week
Crisp3 to #11
Drift3 to #12
LivePerson3 to #13
Unchanged at the top
Leader held position
Zendeskstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #2 | #2 | 0 | #1 | |
| #3 | #3 | #3 | 0 | #1 | |
| #4 | #4 | #4 | 0 | #4 | |
| #5 | #5 | #5 | 0 | #4 | |
| #6 | #7 | #6 | 1 | #4 | |
| #7 | #11 | #7 | 4 | #7 | |
| #8 | #6 | #8 | 2 | #6 | |
| #9 | #10 | #9 | 1 | #7 | |
| #10 | New | #10 | New | #10 |
Current brand snapshot
16 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #2 | #1 | - | | |
| 2 | 0 | #2 | #3 | #2 | - | | |
| 3 | 0 | #4 | #1 | #4 | - | | |
| 4 | 0 | #5 | #5 | #3 | - | | |
| 5 | 0 | #3 | #6 | #5 | - | | |
| 6 | +1 | #8 | #4 | #7 | - | | |
| 7 | +4 | #7 | - | #10 | - | | |
| 8 | -2 | #6 | - | - | - | | |
| 9 | +1 | - | - | #6 | - | | |
| 10 | New | - | #7 | - | - | | |
| 11 | -3 | #10 | - | #9 | - | | |
| 12 | -3 | - | - | #8 | - | | |
| 13 | -3 | - | #8 | - | - | | |
| 14 | New | - | #9 | - | - | | |
| 15 | 0 | #9 | - | - | - | | |
| 16 | -1 | - | #10 | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Intercom | 2 |
| Tidio | 3 |
| LiveChat | 4 |
| Freshworks | 5 |
Current brand snapshot
10 brands
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| LiveChat | 1 |
| Zendesk | 2 |
| Intercom | 3 |
| HubSpot | 4 |
| Freshworks | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | +2 | - | #4 | - | - | | |
| 5 | 0 | - | #5 | - | - | | |
| 6 | +2 | - | #6 | - | - | | |
| 7 | New | - | #7 | - | - | | |
| 8 | -1 | - | #8 | - | - | | |
| 9 | New | - | #9 | - | - | | |
| 10 | 0 | - | #10 | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Zendesk | 1 |
| Intercom | 2 |
| Freshworks | 3 |
| LiveChat | 4 |
| Tidio | 5 |
Current brand snapshot
10 brands
Common AI search questions about Live Chat Software
Q1
Who leads Live Chat Software in AI answers?
Zendesk is the most recommended live chat software brand in the latest AI Brand Index run. The next highest-ranked brands are Intercom and LiveChat. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for Live Chat Software?
The most cited sources for live chat software recommendations are G2, Jotform and Zendesk, out of 16 tracked sources. No single publisher dominates. The most cited sources are G2, Jotform and Zendesk, which means the citation field is open.
Q3
How fresh is this Live Chat Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Help Scout entered the top 10 and Tawk.to, Crisp, Drift and LivePerson moved three or more positions in the live chat software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Live Chat Software. https://supaintent.com/ai-brand-index/customer-service-live-chat-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Live Chat Software, including 16 recommended brands and 16 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
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