Live Chat Software

This weekly AI Brand Index shows how AI tools answer buyer questions in the Live Chat Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.

Updated 9 August 2026

Current leaders

Brands

Category coverage

ranked across AI engines

Sources

Evidence base

domains cited in answers

Brand sites

Official share

from brand-owned domains

AI model filter

Position history

Latest brand positions
Brand	Latest rank
Intercom	1
LiveChat	2
Zendesk	3
Tidio	4
Freshchat	5

Intercom

LiveChat

Zendesk

Tidio

Freshchat

tawk.to

LiveAgent

HubSpot

Crisp

Drift

What AI tools say about Live Chat Software

Movement

What changed this week?

Intercom overtook Zendesk this week to take the top position.

Sources

Which sources shape AI answers?

Review platforms shape this category: G2, Capterra and G2 are the most cited review sources, and review platforms account for 64% of all citations.

Engines

Do AI engines agree on the leader?

The engines disagree on the leader. ChatGPT and Gemini both name LiveChat first, Google AI Mode names Zendesk, and Perplexity names Intercom.

Citation-ready

Key facts from this AI Brand Index report

Short facts for quoting and AI citations

Dataset size

The latest Live Chat Software run found 17 recommended brands and 13 cited sources in AI answers.

Current leader

Intercom ranks #1 for Live Chat Software in the latest SupaIntent AI Brand Index run.

Top brands

Intercom, LiveChat, and Zendesk lead Live Chat Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.

Brand sites

G2, Capterra, and Botpress are the most cited brand sites in this category.

Weekly movement

Top 10 only

Biggest gains

Moved up this week

LiveAgent5 to #7

Biggest losses

Moved down this week

Freshdesk4 to #12
HubSpot3 to #8

Rank history

Weekly rank changes for the current top 10

HTML table for crawlers and readers

Rank	Brand	Previous	Current	Change	Best
#1	Intercom	#2	#1	1	#1
#2	LiveChat	#3	#2	1	#2
#3	Zendesk	#1	#3	2	#1
#4	Tidio	#4	#4	0	#4
#5	Freshchat	#7	#5	2	#4
#6	tawk.to	#6	#6	0	#6
#7	LiveAgent	#12	#7	5	#7
#8	HubSpot	#5	#8	3	#4
#9	Crisp	#11	#9	2	#9
#10	Drift	#10	#10	0	#6

Current brand snapshot

17 brands

#	Pos.	Brand	ChatGPT	Google AI Mode	Gemini	Perplexity
1	+1	Intercom	#3	#2	#2	#1
2	+1	LiveChat	#1	#3	#1	#3
3	-2	Zendesk	#2	#1	#4	#2
4	0	Tidio	#4	#5	#3	-
5	+2	Freshchat	#7	#4	#7	#5
6	0	tawk.to	#9	#8	#6	#6
7	+5	LiveAgent	#6	#7	#8	-
8	-3	HubSpot	#5	#6	-	-
9	+2	Crisp	#8	-	#5	-
10	0	Drift	-	-	#9	#4
11	-2	Olark	#10	#10	-	#7
12	-4	Freshdesk	#7	#4	#7	#5
13	0	LivePerson	-	-	-	#8
14	New	helpCrunch	-	-	-	#9
15	New	Zoho SalesIQ	-	#9	-	-
16	-2	Gorgias	-	-	#10	-
17	New	Kayako	-	-	-	#10

Current source snapshot

13 sources

#	Source	Ment.Mentions
1	G2	26
2	Capterra	22
3	Botpress	8
4	Techradar	8
5	Gartner	3
6	G2	2
7	Saascrmreview	2
8	Zipchat	2
9	HubSpotOfficial	1
10	Featurebase	1
11	LivechatOfficial	1
12	Thecxlead	1
13	Zapier	1

Position history

Latest brand positions
Brand	Latest rank
LiveChat	1
Zendesk	2
Intercom	3
Tidio	4
HubSpot	5

LiveChat

Zendesk

Intercom

Tidio

HubSpot

LiveAgent

Freshdesk

Crisp

tawk.to

Olark

Current brand snapshot

10 brands

#	Pos.	Brand	ChatGPT	Google AI Mode	Gemini	Perplexity
1	+2	LiveChat	#1	-	-	-
2	-1	Zendesk	#2	-	-	-
3	-1	Intercom	#3	-	-	-
4	0	Tidio	#4	-	-	-
5	New	HubSpot	#5	-	-	-
6	+1	LiveAgent	#6	-	-	-
7	-2	Freshdesk	#7	-	-	-
8	New	Crisp	#8	-	-	-
9	New	tawk.to	#9	-	-	-
10	-2	Olark	#10	-	-	-

Current source snapshot

4 sources

#	Source	Ment.Mentions
1	G2	14
2	Techradar	8
3	Capterra	6
4	G2	2

Position history

Latest brand positions
Brand	Latest rank
Zendesk	1
Intercom	2
LiveChat	3
Freshchat	4
Tidio	5

Zendesk

Intercom

LiveChat

Freshchat

Tidio

HubSpot

LiveAgent

tawk.to

Zoho SalesIQ

Olark

Current brand snapshot

10 brands

#	Pos.	Brand	ChatGPT	Google AI Mode	Gemini	Perplexity
1	+1	Zendesk	-	#1	-	-
2	+1	Intercom	-	#2	-	-
3	-2	LiveChat	-	#3	-	-
4	+3	Freshchat	-	#4	-	-
5	-1	Tidio	-	#5	-	-
6	-1	HubSpot	-	#6	-	-
7	+3	LiveAgent	-	#7	-	-
8	-2	tawk.to	-	#8	-	-
9	New	Zoho SalesIQ	-	#9	-	-
10	-1	Olark	-	#10	-	-

Current source snapshot

8 sources

#	Source	Ment.Mentions
1	G2	2
2	Saascrmreview	2
3	HubSpotOfficial	1
4	Capterra	1
5	Featurebase	1
6	LivechatOfficial	1
7	Thecxlead	1
8	Zapier	1

Position history

Latest brand positions
Brand	Latest rank
LiveChat	1
Intercom	2
Tidio	3
Zendesk	4
Crisp	5

LiveChat

Intercom

Tidio

Zendesk

Crisp

Tawk.to

Freshchat

LiveAgent

Drift

Gorgias

Current brand snapshot

10 brands

#	Pos.	Brand	ChatGPT	Google AI Mode	Gemini	Perplexity
1	+2	LiveChat	-	-	#1	-
2	0	Intercom	-	-	#2	-
3	+1	Tidio	-	-	#3	-
4	-3	Zendesk	-	-	#4	-
5	0	Crisp	-	-	#5	-
6	+4	Tawk.to	-	-	#6	-
7	New	Freshchat	-	-	#7	-
8	New	LiveAgent	-	-	#8	-
9	0	Drift	-	-	#9	-
10	New	Gorgias	-	-	#10	-

Current source snapshot

4 sources

#	Source	Ment.Mentions
1	Botpress	8
2	Capterra	5
3	G2	3
4	Zipchat	2

Position history

Latest brand positions
Brand	Latest rank
Intercom	1
Zendesk	2
LiveChat	3
Drift	4
Freshchat	5

Intercom

Zendesk

LiveChat

Drift

Freshchat

Tawk.to

Olark

LivePerson

helpCrunch

Kayako

Current brand snapshot

10 brands

#	Pos.	Brand	ChatGPT	Google AI Mode	Gemini	Perplexity
1	0	Intercom	-	-	-	#1
2	0	Zendesk	-	-	-	#2
3	0	LiveChat	-	-	-	#3
4	+4	Drift	-	-	-	#4
5	-1	Freshchat	-	-	-	#5
6	-1	Tawk.to	-	-	-	#6
7	-1	Olark	-	-	-	#7
8	-1	LivePerson	-	-	-	#8
9	New	helpCrunch	-	-	-	#9
10	New	Kayako	-	-	-	#10

Current source snapshot

3 sources

#	Source	Ment.Mentions
1	Capterra	10
2	G2	7
3	Gartner	3

Common AI search questions about Live Chat Software

Who leads Live Chat Software in AI answers?

Intercom is the most recommended live chat software brand in the latest AI Brand Index run. The next highest-ranked brands are LiveChat and Zendesk. The engines disagree on the leader. ChatGPT and Gemini both name LiveChat first, Google AI Mode names Zendesk, and Perplexity names Intercom.

Which cited sources are used for Live Chat Software?

The most cited sources for live chat software recommendations are G2, Capterra and Botpress, out of 13 tracked sources. Review platforms shape this category: G2, Capterra and G2 are the most cited review sources, and review platforms account for 64% of all citations.

How fresh is this Live Chat Software ranking?

The AI Brand Index updates every Sunday. In the latest run, LiveAgent, Freshdesk and HubSpot moved three or more positions in the live chat software index.

How to cite this report

Cite the canonical SupaIntent report page when referencing this AI visibility ranking.

SupaIntent AI Brand Index: Live Chat Software. https://supaintent.com/ai-brand-index/customer-service-live-chat-software

Report data

Download the same ranking data used by the chart, tables and Dataset schema.

CSV ranking JSON dataset

AI Brand Index methodology

Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.

Read methodology

SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
This report uses the latest observed AI answers for Live Chat Software, including 17 recommended brands and 13 cited sources.
Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
Weekly movement compares the latest rank with the previous collected position for each brand.

Reveal where AI sends your clients

Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.