Dataset size
The latest IT Service Management Tools run found 17 recommended brands and 35 cited sources in AI answers.
IT Service Management Tools
This weekly AI Brand Index shows how AI tools answer buyer questions in the IT Service Management Tools category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
17
ranked across AI engines
Sources
Evidence base
35
domains cited in answers
Brand sites
Official share
29%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| BMC Software | 2 |
| Atlassian | 3 |
| ManageEngine | 4 |
| Freshworks | 5 |
What AI tools say about IT Service Management Tools
Movement
What changed this week?
ServiceNow held the top position, but the ranking below it moved sharply: BMC Software, Atlassian, ManageEngine, Freshworks and Ivanti and 1 other brand entered the top 10 this week, while Freshservice dropped at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are G2, Techradar and Ones, which means the citation field is open.
Engines
Do AI engines agree on the leader?
All four engines name ServiceNow first, which is unusual: in most categories the engines disagree.
Citation-ready
Key facts from this AI Brand Index report
Current leader
ServiceNow ranks #1 for IT Service Management Tools in the latest SupaIntent AI Brand Index run.
Top brands
ServiceNow, BMC Software, and Atlassian lead IT Service Management Tools across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Techradar, and Ones are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
BMC Software#2
Atlassian#3
ManageEngine#4
Freshworks#5
Ivanti#6
- ANand 1 more
Biggest losses
Moved down this week
Freshservice7 to #10
Unchanged at the top
Leader held position
ServiceNowstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | New | #2 | New | #2 | |
| #3 | New | #3 | New | #3 | |
| #4 | New | #4 | New | #4 | |
| #5 | New | #5 | New | #5 | |
| #6 | New | #6 | New | #6 | |
| #7 | New | #7 | New | #7 | |
| #8 | #10 | #8 | 2 | #7 | |
| #9 | #8 | #9 | 1 | #7 | |
| #10 | #3 | #10 | 7 | #3 |
Current brand snapshot
17 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | #1 | | |
| 2 | New | #6 | #3 | #4 | #2 | | |
| 3 | New | #2 | #2 | #2 | - | | |
| 4 | New | #5 | #5 | #5 | #5 | | |
| 5 | New | #3 | #4 | #3 | - | | |
| 6 | New | #8 | #6 | #6 | #3 | | |
| 7 | New | #4 | - | #7 | #10 | | |
| 8 | +2 | #7 | #7 | #10 | - | | |
| 9 | -1 | #9 | #8 | #9 | - | | |
| 10 | -7 | #3 | - | - | #4 | | |
| 11 | -2 | - | #9 | #8 | - | | |
| 12 | New | - | - | - | #6 | | |
| 13 | New | - | - | - | #7 | | |
| 14 | New | - | - | - | #8 | | |
| 15 | New | - | - | - | #9 | | |
| 16 | -3 | - | #10 | - | - | | |
| 17 | New | #10 | - | - | - | |
Current source snapshot
35 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 11 | | |
| 2 | 9 | | |
| 3 | 8 | | |
| 4 | 5 | | |
| 5 | 3 | | |
| 6 | TeamdynamixOfficial | 3 | |
| 7 | AtlassianOfficial | 2 | |
| 8 | 2 | | |
| 9 | BmcOfficial | 1 | |
| 10 | BroadcomOfficial | 1 | |
| 11 | 1 | | |
| 12 | 1 | | |
| 13 | 1 | | |
| 14 | 1 | | |
| 15 | EasyvistaOfficial | 1 | |
| 16 | 1 | | |
| 17 | 1 | | |
| 18 | FreshserviceOfficial | 1 | |
| 19 | FreshworksOfficial | 1 | |
| 20 | EasyvistaOfficial | 1 | |
| 21 | InvgateOfficial | 1 | |
| 22 | 1 | | |
| 23 | IvantiOfficial | 1 | |
| 24 | ManageengineOfficial | 1 | |
| 25 | MicrofocusOfficial | 1 | |
| 26 | 1 | | |
| 27 | 1 | | |
| 28 | 1 | | |
| 29 | ServicenowOfficial | 1 | |
| 30 | SolarwindsOfficial | 1 | |
| 31 | SpiceworksOfficial | 1 | |
| 32 | 1 | | |
| 33 | SysaidOfficial | 1 | |
| 34 | TopdeskOfficial | 1 | |
| 35 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| Jira Service Management | 2 |
| Freshservice | 3 |
| SolarWinds Service Desk | 4 |
| ManageEngine ServiceDesk Plus | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | +2 | #3 | - | - | - | | |
| 4 | +3 | #4 | - | - | - | | |
| 5 | -1 | #5 | - | - | - | | |
| 6 | -3 | #6 | - | - | - | | |
| 7 | +1 | #7 | - | - | - | | |
| 8 | +1 | #8 | - | - | - | | |
| 9 | -3 | #9 | - | - | - | | |
| 10 | New | #10 | - | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| Atlassian | 2 |
| BMC Software | 3 |
| Freshworks | 4 |
| ManageEngine | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | New | - | #2 | - | - | | |
| 3 | New | - | #3 | - | - | | |
| 4 | New | - | #4 | - | - | | |
| 5 | New | - | #5 | - | - | | |
| 6 | New | - | #6 | - | - | | |
| 7 | +1 | - | #7 | - | - | | |
| 8 | +2 | - | #8 | - | - | | |
| 9 | 0 | - | #9 | - | - | | |
| 10 | New | - | #10 | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| Atlassian | 2 |
| Freshworks | 3 |
| BMC Software | 4 |
| ManageEngine | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | #1 | - | | |
| 2 | New | - | - | #2 | - | | |
| 3 | New | - | - | #3 | - | | |
| 4 | New | - | - | #4 | - | | |
| 5 | New | - | - | #5 | - | | |
| 6 | New | - | - | #6 | - | | |
| 7 | New | - | - | #7 | - | | |
| 8 | -4 | - | - | #8 | - | | |
| 9 | 0 | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Current source snapshot
5 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 8 | | |
| 2 | 5 | | |
| 3 | 3 | | |
| 4 | TeamdynamixOfficial | 3 | |
| 5 | AtlassianOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| BMC Helix ITSM | 2 |
| Ivanti ITSM | 3 |
| Freshservice | 4 |
| ManageEngine ServiceDesk Plus | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +2 | - | - | - | #1 | | |
| 2 | 0 | - | - | - | #2 | | |
| 3 | -2 | - | - | - | #3 | | |
| 4 | 0 | - | - | - | #4 | | |
| 5 | New | - | - | - | #5 | | |
| 6 | New | - | - | - | #6 | | |
| 7 | New | - | - | - | #7 | | |
| 8 | New | - | - | - | #8 | | |
| 9 | New | - | - | - | #9 | | |
| 10 | New | - | - | - | #10 | |
Current source snapshot
10 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | BmcOfficial | 1 | |
| 2 | BroadcomOfficial | 1 | |
| 3 | FreshserviceOfficial | 1 | |
| 4 | InvgateOfficial | 1 | |
| 5 | IvantiOfficial | 1 | |
| 6 | ManageengineOfficial | 1 | |
| 7 | MicrofocusOfficial | 1 | |
| 8 | ServicenowOfficial | 1 | |
| 9 | SolarwindsOfficial | 1 | |
| 10 | SpiceworksOfficial | 1 | |
Common AI search questions about IT Service Management Tools
Q1
Who leads IT Service Management Tools in AI answers?
ServiceNow is the most recommended IT service management tools brand in the latest AI Brand Index run. The next highest-ranked brands are BMC Software and Atlassian. All four engines name ServiceNow first, which is unusual: in most categories the engines disagree.
Q2
Which cited sources are used for IT Service Management Tools?
The most cited sources for IT service management tools recommendations are G2, Techradar and Ones, out of 35 tracked sources. No single publisher dominates. The most cited sources are G2, Techradar and Ones, which means the citation field is open.
Q3
How fresh is this IT Service Management Tools ranking?
The AI Brand Index updates every Sunday. In the latest run, BMC Software, Atlassian, ManageEngine, Freshworks and Ivanti and 1 other brand entered the top 10 and Freshservice moved three or more positions in the IT service management tools index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: IT Service Management Tools. https://supaintent.com/ai-brand-index/it-management-it-service-management-tools
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for IT Service Management Tools, including 17 recommended brands and 35 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.