Dataset size
The latest IT Service Management Tools run found 13 recommended brands and 5 cited sources in AI answers.
IT Service Management Tools
This weekly AI Brand Index shows how AI tools answer buyer questions in the IT Service Management Tools category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 11 October 2026
Brands
Category coverage
13
ranked across AI engines
Sources
Evidence base
5
domains cited in answers
Brand sites
Official share
2%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| Atlassian | 2 |
| BMC Software | 3 |
| Freshworks | 4 |
| ManageEngine | 5 |
What AI tools say about IT Service Management Tools
Movement
What changed this week?
ServiceNow has held the top position since 28 June 2026, and the ranking below it moved little this week.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are Gartner, Zigiwave and Desqcon, which means the citation field is open.
Citation-ready
Key facts from this AI Brand Index report
Current leader
ServiceNow ranks #1 for IT Service Management Tools in the latest SupaIntent AI Brand Index run.
Top brands
ServiceNow, Atlassian, and BMC Software lead IT Service Management Tools across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
Gartner, Zigiwave, and Desqcon are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
TOPdesk3 to #7
Unchanged at the top
Leader held position
ServiceNowstayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #2 | #2 | 0 | #2 | |
| #3 | #4 | #3 | 1 | #3 | |
| #4 | #3 | #4 | 1 | #3 | |
| #5 | #5 | #5 | 0 | #4 | |
| #6 | #6 | #6 | 0 | #5 | |
| #7 | #10 | #7 | 3 | #7 | |
| #8 | #8 | #8 | 0 | #7 | |
| #9 | #7 | #9 | 2 | #7 | |
| #10 | #9 | #10 | 1 | #7 |
Current brand snapshot
13 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | - | | |
| 2 | 0 | #2 | #2 | #2 | - | | |
| 3 | +1 | #3 | #5 | #3 | - | | |
| 4 | -1 | #4 | #3 | #4 | - | | |
| 5 | 0 | #5 | #4 | #5 | - | | |
| 6 | 0 | #6 | #6 | #7 | - | | |
| 7 | +3 | #7 | #7 | #8 | - | | |
| 8 | 0 | #9 | #8 | #9 | - | | |
| 9 | -2 | - | - | #6 | - | | |
| 10 | -1 | - | #9 | #10 | - | | |
| 11 | 0 | #8 | - | - | - | | |
| 12 | +1 | - | #10 | - | - | | |
| 13 | +1 | #10 | - | - | - | |
Current source snapshot
5 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 33 | | |
| 2 | 8 | | |
| 3 | 6 | | |
| 4 | 2 | | |
| 5 | AtlassianOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| Atlassian | 2 |
| BMC Software | 3 |
| Freshworks | 4 |
| ManageEngine | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | +1 | #3 | - | - | - | | |
| 4 | -1 | #4 | - | - | - | | |
| 5 | 0 | #5 | - | - | - | | |
| 6 | 0 | #6 | - | - | - | | |
| 7 | +2 | #7 | - | - | - | | |
| 8 | 0 | #8 | - | - | - | | |
| 9 | -2 | #9 | - | - | - | | |
| 10 | 0 | #10 | - | - | - | |
Current source snapshot
1 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 20 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| Atlassian | 2 |
| Freshworks | 3 |
| ManageEngine | 4 |
| BMC Software | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | 0 | - | #4 | - | - | | |
| 5 | 0 | - | #5 | - | - | | |
| 6 | 0 | - | #6 | - | - | | |
| 7 | +1 | - | #7 | - | - | | |
| 8 | +1 | - | #8 | - | - | | |
| 9 | 0 | - | #9 | - | - | | |
| 10 | 0 | - | #10 | - | - | |
Current source snapshot
1 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 10 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| ServiceNow | 1 |
| Atlassian | 2 |
| BMC Software | 3 |
| Freshworks | 4 |
| ManageEngine | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | #1 | - | | |
| 2 | +1 | - | - | #2 | - | | |
| 3 | +1 | - | - | #3 | - | | |
| 4 | -2 | - | - | #4 | - | | |
| 5 | 0 | - | - | #5 | - | | |
| 6 | +1 | - | - | #6 | - | | |
| 7 | +2 | - | - | #7 | - | | |
| 8 | +2 | - | - | #8 | - | | |
| 9 | -1 | - | - | #9 | - | | |
| 10 | -4 | - | - | #10 | - | |
Current source snapshot
5 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 8 | | |
| 2 | 6 | | |
| 3 | 3 | | |
| 4 | 2 | | |
| 5 | AtlassianOfficial | 1 | |
Common AI search questions about IT Service Management Tools
Q1
Who leads IT Service Management Tools in AI answers?
ServiceNow is the most recommended IT service management tools brand in the latest AI Brand Index run. The next highest-ranked brands are Atlassian and BMC Software. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for IT Service Management Tools?
The most cited sources for IT service management tools recommendations are Gartner, Zigiwave and Desqcon, out of 5 tracked sources. No single publisher dominates. The most cited sources are Gartner, Zigiwave and Desqcon, which means the citation field is open.
Q3
How fresh is this IT Service Management Tools ranking?
The AI Brand Index updates every Sunday. In the latest run, TOPdesk moved three or more positions in the IT service management tools index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: IT Service Management Tools. https://supaintent.com/ai-brand-index/it-management-it-service-management-tools
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for IT Service Management Tools, including 13 recommended brands and 5 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
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