Dataset size
The latest Managed Live Chat Providers run found 28 recommended brands and 6 cited sources in AI answers.
Managed Live Chat Providers
This weekly AI Brand Index shows how AI tools answer buyer questions in the Managed Live Chat Providers category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
28
ranked across AI engines
Sources
Evidence base
6
domains cited in answers
Brand sites
Official share
20%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Helpware | 1 |
| Peak Support | 2 |
| Smith.ai | 3 |
| SupportYourApp | 4 |
| Teleperformance | 5 |
What AI tools say about Managed Live Chat Providers
Movement
What changed this week?
Helpware held the top position, but the ranking below it moved sharply: Smith.ai and LivePerson entered the top 10 this week, while HelpSquad, LiveChat, Teleperformance, Intercom and Moneypenny dropped at least three positions.
Sources
Which sources shape AI answers?
Review platforms shape this category: G2 and Capterra are the most cited review sources, and review platforms account for 73% of all citations.
Engines
Do AI engines agree on the leader?
The engines disagree on the leader. ChatGPT names Melu Managed Live Chat, Google AI Mode names Smith.ai, Gemini names Influx, and Perplexity names LivePerson.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Helpware ranks #1 for Managed Live Chat Providers in the latest SupaIntent AI Brand Index run.
Top brands
Helpware, Peak Support, and Smith.ai lead Managed Live Chat Providers across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Helpware, and Capterra are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
Smith.ai#3
LivePerson#8
Biggest gains
Moved up this week
Influx16 to #7
Peak Support6 to #2
Biggest losses
Moved down this week
HelpSquad17 to #22
LiveChat14 to #23
Teleperformance3 to #5
Intercom3 to #10
Moneypenny3 to #13
Unchanged at the top
Leader held position
Helpwarestayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #8 | #2 | 6 | #1 | |
| #3 | New | #3 | New | #3 | |
| #4 | #3 | #4 | 1 | #3 | |
| #5 | #2 | #5 | 3 | #2 | |
| #6 | #4 | #6 | 2 | #4 | |
| #7 | #23 | #7 | 16 | #7 | |
| #8 | New | #8 | New | #8 | |
| #9 | #11 | #9 | 2 | #9 | |
| #10 | #7 | #10 | 3 | #6 |
Current brand snapshot
28 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #3 | #2 | #2 | - | | |
| 2 | +6 | #2 | #3 | #10 | - | | |
| 3 | New | #4 | #1 | - | - | | |
| 4 | -1 | #9 | #5 | #7 | - | | |
| 5 | -3 | #10 | #9 | #3 | - | | |
| 6 | -2 | - | #6 | #6 | - | | |
| 7 | +16 | - | - | #1 | - | | |
| 8 | New | - | - | - | #1 | | |
| 9 | +2 | #1 | - | - | - | | |
| 10 | -3 | - | - | - | #2 | | |
| 11 | New | - | - | - | #3 | | |
| 12 | +5 | - | - | - | #4 | | |
| 13 | -3 | - | #4 | - | - | | |
| 14 | +1 | - | - | #4 | - | | |
| 15 | +4 | #8 | #8 | - | - | | |
| 16 | +2 | #6 | #10 | - | - | | |
| 17 | -1 | - | - | #5 | - | | |
| 18 | New | #5 | - | - | - | | |
| 19 | +5 | - | - | - | #5 | | |
| 20 | +1 | - | - | - | #6 | | |
| 21 | New | #7 | - | - | - | | |
| 22 | -17 | - | #7 | - | - | | |
| 23 | -14 | - | - | - | #7 | | |
| 24 | +7 | - | - | #8 | - | | |
| 25 | New | - | - | - | #8 | | |
| 26 | New | - | - | #9 | - | | |
| 27 | New | - | - | - | #9 | | |
| 28 | New | - | - | - | #10 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Melu Managed Live Chat | 1 |
| Peak Support | 2 |
| Helpware | 3 |
| Smith.ai Live Chat | 4 |
| LTVplus | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +2 | #1 | - | - | - | | |
| 2 | -1 | #2 | - | - | - | | |
| 3 | -1 | #3 | - | - | - | | |
| 4 | +4 | #4 | - | - | - | | |
| 5 | New | #5 | - | - | - | | |
| 6 | -1 | #6 | - | - | - | | |
| 7 | New | #7 | - | - | - | | |
| 8 | -2 | #8 | - | - | - | | |
| 9 | +1 | #9 | - | - | - | | |
| 10 | -1 | #10 | - | - | - | |
Current source snapshot
1 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 20 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Smith.ai | 1 |
| Helpware | 2 |
| Peak Support | 3 |
| Moneypenny | 4 |
| SupportYourApp | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | New | - | #1 | - | - | | |
| 2 | +3 | - | #2 | - | - | | |
| 3 | New | - | #3 | - | - | | |
| 4 | -2 | - | #4 | - | - | | |
| 5 | -2 | - | #5 | - | - | | |
| 6 | -2 | - | #6 | - | - | | |
| 7 | -6 | - | #7 | - | - | | |
| 8 | New | - | #8 | - | - | | |
| 9 | -1 | - | #9 | - | - | | |
| 10 | New | - | #10 | - | - | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Influx | 1 |
| Helpware | 2 |
| Teleperformance | 3 |
| TTEC | 4 |
| Concentrix | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | +6 | - | - | #1 | - | | |
| 2 | 0 | - | - | #2 | - | | |
| 3 | 0 | - | - | #3 | - | | |
| 4 | 0 | - | - | #4 | - | | |
| 5 | 0 | - | - | #5 | - | | |
| 6 | 0 | - | - | #6 | - | | |
| 7 | +1 | - | - | #7 | - | | |
| 8 | +2 | - | - | #8 | - | | |
| 9 | New | - | - | #9 | - | | |
| 10 | New | - | - | #10 | - | |
Current source snapshot
1 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | HelpwareOfficial | 10 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| LivePerson | 1 |
| Intercom | 2 |
| Zendesk | 3 |
| Freshchat | 4 |
| Olark | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | New | - | - | - | #1 | | |
| 2 | -1 | - | - | - | #2 | | |
| 3 | New | - | - | - | #3 | | |
| 4 | +1 | - | - | - | #4 | | |
| 5 | +2 | - | - | - | #5 | | |
| 6 | 0 | - | - | - | #6 | | |
| 7 | -5 | - | - | - | #7 | | |
| 8 | New | - | - | - | #8 | | |
| 9 | New | - | - | - | #9 | | |
| 10 | New | - | - | - | #10 | |
Common AI search questions about Managed Live Chat Providers
Q1
Who leads Managed Live Chat Providers in AI answers?
Helpware is the most recommended managed live chat providers brand in the latest AI Brand Index run. The next highest-ranked brands are Peak Support and Smith.ai. The engines disagree on the leader. ChatGPT names Melu Managed Live Chat, Google AI Mode names Smith.ai, Gemini names Influx, and Perplexity names LivePerson.
Q2
Which cited sources are used for Managed Live Chat Providers?
The most cited sources for managed live chat providers recommendations are G2, Helpware and Capterra, out of 6 tracked sources. Review platforms shape this category: G2 and Capterra are the most cited review sources, and review platforms account for 73% of all citations.
Q3
How fresh is this Managed Live Chat Providers ranking?
The AI Brand Index updates every Sunday. In the latest run, Smith.ai and LivePerson entered the top 10 and HelpSquad, Influx, LiveChat, Peak Support and Teleperformance and 2 other brands moved three or more positions in the managed live chat providers index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: Managed Live Chat Providers. https://supaintent.com/ai-brand-index/other-services-managed-live-chat-providers
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for Managed Live Chat Providers, including 28 recommended brands and 6 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.