Dataset size
The latest CRM Software run found 15 recommended brands and 11 cited sources in AI answers.
CRM Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the CRM Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track which brands are recommended, which sources are cited, and how rankings change week over week. Use it to see the freshest AI visibility data for this category.
Updated 13 September 2026
Brands
Category coverage
15
ranked across AI engines
Sources
Evidence base
11
domains cited in answers
Brand sites
Official share
2%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Zoho | 3 |
| Microsoft | 4 |
| Pipedrive | 5 |
What AI tools say about CRM Software
Movement
What changed this week?
Salesforce held the top position, but the ranking below it moved sharply: Creatio and SAP dropped at least three positions.
Sources
Which sources shape AI answers?
Review platforms shape this category: G2 is the most cited review source, and review platforms account for 57% of all citations.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Salesforce ranks #1 for CRM Software in the latest SupaIntent AI Brand Index run.
Top brands
Salesforce, HubSpot, and Zoho lead CRM Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
G2, Viewpointanalysis, and Salesflare are the most cited brand sites in this category.
Weekly movement
Top 10 onlyBiggest gains
Moved up this week
Freshworks11 to #6
Zendesk6 to #9
Monday.com5 to #7
Biggest losses
Moved down this week
Creatio5 to #14
SAP4 to #11
Unchanged at the top
Leader held position
Salesforcestayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #2 | #2 | 0 | #2 | |
| #3 | #3 | #3 | 0 | #3 | |
| #4 | #5 | #4 | 1 | #3 | |
| #5 | #4 | #5 | 1 | #3 | |
| #6 | #17 | #6 | 11 | #6 | |
| #7 | #12 | #7 | 5 | #5 | |
| #8 | #10 | #8 | 2 | #7 | |
| #9 | #15 | #9 | 6 | #7 | |
| #10 | #8 | #10 | 2 | #8 |
Current brand snapshot
15 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | - | | |
| 2 | 0 | #2 | #2 | #2 | - | | |
| 3 | 0 | #4 | #6 | #4 | - | | |
| 4 | +1 | #9 | #3 | #3 | - | | |
| 5 | -1 | #3 | #7 | #5 | - | | |
| 6 | +11 | #10 | #5 | #6 | - | | |
| 7 | +5 | #7 | #8 | #7 | - | | |
| 8 | +2 | #6 | - | #8 | - | | |
| 9 | +6 | - | #4 | - | - | | |
| 10 | -2 | #5 | - | - | - | | |
| 11 | -4 | #8 | - | - | - | | |
| 12 | +2 | - | - | #9 | - | | |
| 13 | +1 | - | #9 | - | - | | |
| 14 | -5 | - | - | #10 | - | | |
| 15 | 0 | - | #10 | - | - | |
Current source snapshot
11 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 27 | | |
| 2 | 6 | | |
| 3 | 3 | | |
| 4 | 3 | | |
| 5 | 2 | | |
| 6 | 1 | | |
| 7 | 1 | | |
| 8 | 1 | | |
| 9 | 1 | | |
| 10 | 1 | | |
| 11 | SalesforceOfficial | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Pipedrive | 3 |
| Zoho | 4 |
| Close | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | +2 | #3 | - | - | - | | |
| 4 | -1 | #4 | - | - | - | | |
| 5 | -1 | #5 | - | - | - | | |
| 6 | +4 | #6 | - | - | - | | |
| 7 | -1 | #7 | - | - | - | | |
| 8 | -1 | #8 | - | - | - | | |
| 9 | -5 | #9 | - | - | - | | |
| 10 | -2 | #10 | - | - | - | |
Current source snapshot
6 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 10 | | |
| 2 | 3 | | |
| 3 | 3 | | |
| 4 | 2 | | |
| 5 | 1 | | |
| 6 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Microsoft | 3 |
| Zendesk | 4 |
| Freshworks | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | 0 | - | #3 | - | - | | |
| 4 | +4 | - | #4 | - | - | | |
| 5 | +2 | - | #5 | - | - | | |
| 6 | -3 | - | #6 | - | - | | |
| 7 | -3 | - | #7 | - | - | | |
| 8 | -2 | - | #8 | - | - | | |
| 9 | 0 | - | #9 | - | - | | |
| 10 | 0 | - | #10 | - | - | |
Current source snapshot
1 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 10 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Microsoft | 3 |
| Zoho | 4 |
| Pipedrive | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | #1 | - | | |
| 2 | +2 | - | - | #2 | - | | |
| 3 | -1 | - | - | #3 | - | | |
| 4 | +3 | - | - | #4 | - | | |
| 5 | +3 | - | - | #5 | - | | |
| 6 | +4 | - | - | #6 | - | | |
| 7 | 0 | - | - | #7 | - | | |
| 8 | -2 | - | - | #8 | - | | |
| 9 | +1 | - | - | #9 | - | | |
| 10 | -2 | - | - | #10 | - | |
Current source snapshot
6 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 7 | | |
| 2 | 6 | | |
| 3 | 1 | | |
| 4 | 1 | | |
| 5 | 1 | | |
| 6 | SalesforceOfficial | 1 | |
Common AI search questions about CRM Software
Q1
Who leads CRM Software in AI answers?
Salesforce is the most recommended CRM software brand in the latest AI Brand Index run. The next highest-ranked brands are HubSpot and Zoho. Per-engine leader data is not available for this run.
Q2
Which cited sources are used for CRM Software?
The most cited sources for CRM software recommendations are G2, Viewpointanalysis and Salesflare, out of 11 tracked sources. Review platforms shape this category: G2 is the most cited review source, and review platforms account for 57% of all citations.
Q3
How fresh is this CRM Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Freshworks, Zendesk, Monday.com, Creatio and SAP moved three or more positions in the CRM software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: CRM Software. https://supaintent.com/ai-brand-index/sales-tools-crm-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for CRM Software, including 15 recommended brands and 11 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
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