Dataset size
The latest CRM Software run found 15 recommended brands and 15 cited sources in AI answers.
CRM Software
This weekly AI Brand Index shows how AI tools answer buyer questions in the CRM Software category. SupaIntent asks each LLM the same question: which brands are the most visible, significant, and recommended in that niche. Each system returns its own top. We track what brands are recommended, which cited sources are used and how positions move week to week. Use it to see the freshest AI visibility data for this category.
Updated 9 August 2026
Brands
Category coverage
15
ranked across AI engines
Sources
Evidence base
15
domains cited in answers
Brand sites
Official share
22%
from brand-owned domains
AI model filter
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Microsoft Dynamics 365 | 3 |
| Zoho CRM | 4 |
| Pipedrive | 5 |
What AI tools say about CRM Software
Movement
What changed this week?
Salesforce held the top position, but the ranking below it moved sharply: Zoho CRM, Freshworks, SAP, Oracle and monday.com and 1 other brand entered the top 10 this week, while Insightly dropped at least three positions.
Sources
Which sources shape AI answers?
No single publisher dominates. The most cited sources are Gartner, G2 and Salesforce, which means the citation field is open.
Engines
Do AI engines agree on the leader?
All four engines name Salesforce first, which is unusual: in most categories the engines disagree.
Citation-ready
Key facts from this AI Brand Index report
Current leader
Salesforce ranks #1 for CRM Software in the latest SupaIntent AI Brand Index run.
Top brands
Salesforce, HubSpot, and Microsoft Dynamics 365 lead CRM Software across AI answers from ChatGPT, Google AI Mode, Gemini and Perplexity.
Brand sites
Gartner, G2, and Salesforce are the most cited brand sites in this category.
Weekly movement
Top 10 onlyEntered the index
New in the top 10
Zoho CRM#4
Freshworks#6
SAP#7
Oracle#8
monday.com#9
- ANand 1 more
Biggest losses
Moved down this week
Insightly5 to #13
Unchanged at the top
Leader held position
Salesforcestayed #1
Rank history
Weekly rank changes for the current top 10
| Rank | Brand | Previous | Current | Change | Best |
|---|---|---|---|---|---|
| #1 | #1 | #1 | 0 | #1 | |
| #2 | #2 | #2 | 0 | #2 | |
| #3 | #3 | #3 | 0 | #3 | |
| #4 | New | #4 | New | #4 | |
| #5 | #5 | #5 | 0 | #5 | |
| #6 | New | #6 | New | #6 | |
| #7 | New | #7 | New | #7 | |
| #8 | New | #8 | New | #8 | |
| #9 | New | #9 | New | #9 | |
| #10 | New | #10 | New | #10 |
Current brand snapshot
15 brands
| # | Pos. | Brand |  ChatGPT |  Google AI Mode |  Gemini |  Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | #1 | #1 | #1 | | |
| 2 | 0 | #2 | #2 | #2 | #2 | | |
| 3 | 0 | #3 | #5 | #3 | #4 | | |
| 4 | New | #6 | #4 | #4 | #3 | | |
| 5 | 0 | #7 | #3 | #5 | #6 | | |
| 6 | New | #8 | #6 | #6 | #8 | | |
| 7 | New | #5 | - | #8 | #7 | | |
| 8 | New | #4 | - | #7 | - | | |
| 9 | New | #9 | #7 | - | - | | |
| 10 | New | - | - | - | #5 | | |
| 11 | +3 | #10 | #8 | - | - | | |
| 12 | New | - | #9 | #9 | - | | |
| 13 | -5 | - | - | #10 | #9 | | |
| 14 | New | - | #10 | - | - | | |
| 15 | 0 | - | - | - | #10 | |
Current source snapshot
15 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 20 | | |
| 2 | 11 | | |
| 3 | SalesforceOfficial | 9 | |
| 4 | 8 | | |
| 5 | PipedriveOfficial | 7 | |
| 6 | 3 | | |
| 7 | 3 | | |
| 8 | 3 | | |
| 9 | 2 | | |
| 10 | 2 | | |
| 11 | 2 | | |
| 12 | 1 | | |
| 13 | 1 | | |
| 14 | 1 | | |
| 15 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Microsoft Dynamics 365 | 3 |
| Oracle | 4 |
| SAP | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | #1 | - | - | - | | |
| 2 | 0 | #2 | - | - | - | | |
| 3 | 0 | #3 | - | - | - | | |
| 4 | New | #4 | - | - | - | | |
| 5 | New | #5 | - | - | - | | |
| 6 | -2 | #6 | - | - | - | | |
| 7 | -2 | #7 | - | - | - | | |
| 8 | New | #8 | - | - | - | | |
| 9 | New | #9 | - | - | - | | |
| 10 | 0 | #10 | - | - | - | |
Current source snapshot
3 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 17 | | |
| 2 | SalesforceOfficial | 9 | |
| 3 | 3 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Pipedrive | 3 |
| Zoho CRM | 4 |
| Microsoft Dynamics 365 | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | #1 | - | - | | |
| 2 | 0 | - | #2 | - | - | | |
| 3 | +2 | - | #3 | - | - | | |
| 4 | 0 | - | #4 | - | - | | |
| 5 | -2 | - | #5 | - | - | | |
| 6 | New | - | #6 | - | - | | |
| 7 | New | - | #7 | - | - | | |
| 8 | +2 | - | #8 | - | - | | |
| 9 | New | - | #9 | - | - | | |
| 10 | New | - | #10 | - | - | |
Current source snapshot
7 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | PipedriveOfficial | 7 | |
| 2 | 3 | | |
| 3 | 3 | | |
| 4 | 2 | | |
| 5 | 2 | | |
| 6 | 2 | | |
| 7 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Microsoft Dynamics 365 | 3 |
| Zoho CRM | 4 |
| Pipedrive | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | #1 | - | | |
| 2 | 0 | - | - | #2 | - | | |
| 3 | 0 | - | - | #3 | - | | |
| 4 | 0 | - | - | #4 | - | | |
| 5 | 0 | - | - | #5 | - | | |
| 6 | 0 | - | - | #6 | - | | |
| 7 | New | - | - | #7 | - | | |
| 8 | +2 | - | - | #8 | - | | |
| 9 | New | - | - | #9 | - | | |
| 10 | -2 | - | - | #10 | - | |
Current source snapshot
5 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 8 | | |
| 2 | 3 | | |
| 3 | 2 | | |
| 4 | 1 | | |
| 5 | 1 | |
Position history
Position history chart for the top brands in this AI Brand Index category. Lower rank numbers mean stronger visibility.
| Brand | Latest rank |
|---|---|
| Salesforce | 1 |
| HubSpot | 2 |
| Zoho CRM | 3 |
| Microsoft Dynamics 365 | 4 |
| Oracle NetSuite CRM | 5 |
Current brand snapshot
10 brands
| # | Pos. | Brand | ChatGPT | Google AI Mode | Gemini | Perplexity | Seen in |
|---|---|---|---|---|---|---|---|
| 1 | 0 | - | - | - | #1 | | |
| 2 | 0 | - | - | - | #2 | | |
| 3 | New | - | - | - | #3 | | |
| 4 | 0 | - | - | - | #4 | | |
| 5 | New | - | - | - | #5 | | |
| 6 | +2 | - | - | - | #6 | | |
| 7 | -1 | - | - | - | #7 | | |
| 8 | -1 | - | - | - | #8 | | |
| 9 | 0 | - | - | - | #9 | | |
| 10 | New | - | - | - | #10 | |
Current source snapshot
4 sources
| # | Source | Ment.Mentions | LLMs |
|---|---|---|---|
| 1 | 7 | | |
| 2 | 1 | | |
| 3 | 1 | | |
| 4 | 1 | |
Common AI search questions about CRM Software
Q1
Who leads CRM Software in AI answers?
Salesforce is the most recommended CRM software brand in the latest AI Brand Index run. The next highest-ranked brands are HubSpot and Microsoft Dynamics 365. All four engines name Salesforce first, which is unusual: in most categories the engines disagree.
Q2
Which cited sources are used for CRM Software?
The most cited sources for CRM software recommendations are Gartner, G2 and Salesforce, out of 15 tracked sources. No single publisher dominates. The most cited sources are Gartner, G2 and Salesforce, which means the citation field is open.
Q3
How fresh is this CRM Software ranking?
The AI Brand Index updates every Sunday. In the latest run, Zoho CRM, Freshworks, SAP, Oracle and monday.com and 1 other brand entered the top 10 and Insightly moved three or more positions in the CRM software index.
How to cite this report
Cite the canonical SupaIntent report page when referencing this AI visibility ranking.
SupaIntent AI Brand Index: CRM Software. https://supaintent.com/ai-brand-index/sales-tools-crm-software
Report data
Download the same ranking data used by the chart, tables and Dataset schema.
AI Brand Index methodology
Rankings use collected AI answers, cited sources, brand-site matching, and provider-level position history.
- SupaIntent measures buying-intent AI answers across ChatGPT, Google AI Mode, Gemini and Perplexity.
- This report uses the latest observed AI answers for CRM Software, including 15 recommended brands and 15 cited sources.
- Brand sites are identified from official domains and subdomains, then separated from review, community and publisher sources.
- Weekly movement compares the latest rank with the previous collected position for each brand.
Reveal where AI sends your clients
Track prompt-level visibility across ChatGPT, Gemini, Perplexity, and Google AI search. See which competitors win the answer, which sources shape the response, and where your brand is missing.